Remote Customer Service

Remote opportunity available within the state of Maryland.

We are seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will be responsible for providing exceptional service to customers through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and the ability to manage multiple tasks efficiently in a fast-paced environment.

Applicants must have their own equipment to perform required duties including a computer monitor and reliable internet connection. Bilingual candidates are preferred but not required.

Responsibilities
Handle inbound and outbound calls with professionalism and courtesy
Provide accurate information regarding products and services to customers
Assist customers with inquiries complaints and requests in a timely manner
Perform data entry tasks to maintain accurate customer records in our database
Utilize proper phone etiquette to create a positive customer experience
Communicate effectively with team members and other departments to resolve issues
Collaborate with the call center team to achieve departmental goals

Qualifications
Previous experience in a customer service or call center environment is required
Strong verbal communication skills with the ability to communicate clearly over the phone
Proficiency in data entry and computer systems; familiarity with office software is a plus
Excellent phone etiquette and interpersonal skills
Ability to multitask while maintaining attention to detail
Positive attitude and willingness to learn new processes
Experience handling a high volume of calls

Job Type:
Full-time
Contract

Pay:$18.50 per hour

Benefits:
Dental insurance
Health insurance
Vision insurance

Shift: 9:30 AM 6:00 PM

Location: Remote

Interested in applying

Visit us at 610 Gusryan Street Baltimore MD or contact our Baltimore Staffing team at for more information.

Abacus Staffing Services
Baltimore MD
#INDBAL