Remote Client Experience Specialist

This is a remote position.

We are seeking a dependable organized and detail-oriented Remote Client Experience Specialist to support clients throughout the travel planning and reservation process.

In this role you will assist with client communication research scheduling reservation details confirmations and ongoing support. You may help coordinate accommodation transportation activities cruises resorts and itinerary information while ensuring each client receives clear updates and a smooth overall experience.

This position is fully remote and is a strong fit for someone who enjoys customer service organization research and helping clients feel supported from beginning to end.

No previous travel industry experience is required. Training and ongoing support are provided.

• Communicate with clients to understand their travel needs preferences dates and budget
  
• Research accommodation resorts cruises transportation activities and destination options
  
• Assist with reservation details confirmations and itinerary organization
  
• Provide clients with timely updates reminders and important information
  
• Review booking details for accuracy and completeness
  
• Assist with changes requests and follow-up communication when needed
  
• Maintain organized client records and documentation
  
• Coordinate multiple client requests while keeping deadlines and details on track
  
• Provide professional and friendly support throughout the client experience
  
• Learn and use online booking systems supplier platforms and internal tools
  

• Strong written and verbal communication skills
  
• Excellent organization and attention to detail
  
• Reliable internet access and access to a computer or laptop
  
• Comfortable working independently in a remote environment
  
• Ability to manage multiple tasks and client requests
  
• Basic computer email and online research skills
  
• Strong customer service and problem-solving abilities
  
• Ability to follow instructions and complete required training
  
• Professional dependable and responsive
  
• Previous experience in customer service hospitality scheduling administration or travel is helpful but not required
  

• Fully remote work environment
  
• Flexible scheduling
  
• Training provided
  
• Ongoing mentorship and support
  
• Access to travel industry education and supplier resources
  
• Professional development opportunities
  
• Experience working with destinations resorts cruises accommodation and vacation experiences
  
• Supportive team environment
  
• Opportunities for continued growth and expanded responsibilities