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Reliability, Observability & Performance Manager
Job Location:
Monthly Salary:
Posted:
15 October 2026 (2 hours ago)
Posted:
Application Deadline:
12 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Tekfortune is a fast-growing consulting firm specialized in permanent contract & project-based staffing services for worlds leading organizations in a broad range of this quickly changing economic landscape virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps our staffing experts can help you find the best job for you.
Reliability Observability & Performance Manager
Remote
12-month contract
Role Summary
Primes move to the Judi platform has gone from mostly building to building scaling stabilizing and maturing the platform all at once with commercial and Medicare migration waves running through 2027. This leader will own how Prime monitors measures and improves Judis performance. That means turning scattered alerts vendor reports and manual checks into one clear proactive and accountable operating discipline that works across Prime and Judi Health.
Key Responsibilities
Dashboards Metrics & Observability
Process Design & Operational Maturity
Backlog Ownership & Prioritization (Internal and External)
Leadership & Collaboration
Required Skills & Qualifications
Technical
Soft skills
Organizational
Preferred
For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
Reliability Observability & Performance Manager
Remote
12-month contract
Role Summary
Primes move to the Judi platform has gone from mostly building to building scaling stabilizing and maturing the platform all at once with commercial and Medicare migration waves running through 2027. This leader will own how Prime monitors measures and improves Judis performance. That means turning scattered alerts vendor reports and manual checks into one clear proactive and accountable operating discipline that works across Prime and Judi Health.
Key Responsibilities
Dashboards Metrics & Observability
- Build and own one Judi performance scorecard covering adjudication accuracy and speed file turnaround (eligibility accumulators formulary MAC/network claims) NRT lag API response system availability and reporting timeliness.
- Work with Enterprise Observability (Dynatrace synthetics) to give everyone access to the same monitoring data.
- Define service level indicators and objectives (SLIs/SLOs) and alert thresholds that line up with Primes incident priority levels.
- Add trend reporting not just point-in-time snapshots: aging recurring issues capacity limits and impact by member client and claim.
- Contribute to the shared PrimeJudi partnership health metrics.
Process Design & Operational Maturity
- Write the runbooks and standard procedures for monitoring triage escalation and hypercare and make sure they plug into Primes existing processes: the Emergency Operations Center (EOC) ServiceNow incident and problem management and the Weekly Availability Review.
- Fix alert routing and ownership so every Judi alert reaches the right team with a clear standard procedure.
- Track and enforce Judi Healths incident notification commitments.
- Set up release-readiness and regression testing gates performance and stress testing and disaster recovery testing for Judi.
- Make post-go-live monitoring for each migration standard and repeatable.
Backlog Ownership & Prioritization (Internal and External)
- Own the performance and reliability backlog across Prime work items Judi Health JS tickets and the Feature Request backlog.
- Prioritize by member and client impact risk and contract obligations and push for delivery commitments and release visibility.
- Bring backlog health to governance forums and the joint Judi/Prime performance syncs.
Leadership & Collaboration
- Act as the main performance lead with Judi Healths engineering and service delivery teams.
- Work with Strategic Solutions Operations IT EOC Observability Data Warehouse Product and account teams.
- Explain technical issues in plain business terms for executives and clients.
Required Skills & Qualifications
Technical
- 8 years in platform operations site reliability engineering (SRE) observability or production support program management.
- Experience in PBM claims adjudication or healthcare preferred.
- Hands-on experience with observability tools (e.g. Dynatrace Grafana Splunk) dashboarding (Power BI) and SQL.
- Knowledge of APIs batch and real-time file exchange cloud data platforms (e.g. Redshift GCP) and NCPDP claims flow.
- Experience with ITIL incident problem and change management in ServiceNow and with Jira.
Soft skills
- Calm decisive and clear during incidents.
- Can influence without authority both across Prime and with an external vendor.
- Writes and presents well to executive and client audiences.
- Uses data to make decisions and pushes for root-cause fixes over workarounds.
Organizational
- Proven record of building repeatable processes governance and operating rhythms from scratch.
- Strong backlog management and prioritization across competing stakeholders.
- Experience managing vendor performance and contracted service levels.
Preferred
- Experience with SLOs and error budgets or with automated quality gates in release engineering.
- Bachelors degree in a technical or business field. ITIL Agile or SRE certification is a plus.
For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
Required Experience:
Manager
