Release Train Engineer

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage secure and automate their IT environments driving operational efficiency and long-term business success.

Backed by Insight Partners a leading global software investor Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000 Kaseya was built by builders - and were still building. We look for people who create rather than wait who see a hard problem and lean in and who treat challenges as raw material. At Kaseya everyone plays a role in shaping the future of IT: whether youre in engineering product sales marketing customer support or operations your work helps protect defend and optimize IT environments across the globe.

Were building teams that grow perform and make an impact. If youre driven by the itch to make things better - a product a process a career - youll fit right in.

At Kaseya we dont just raise the bar. We build it.

GREAT opportunity to grow with rapidly growing company Kaseya. We are seeking a Release Train Engineer to join our Business Applications Team. We are at a key point in our organizations growth as we transform our legacy Lead-to-Cash platform to a best-in-vertical juggernaut to drive our success.

This is anewly created role there is no playbook no predecessor and no existing ART structure to inherit. We have an agile practice tools teams and a method of doing technical work. We are looking for someone who has built an ART capability before: walked into an organization where the role didnt exist earned trust across engineering and product and systematically built the practices ceremonies and dependency infrastructure that made delivery predictable. If you need a defined structure to operate within this isnt the right fit. If you thrive on building one read on.

Key Responsibilities

Establish the Role & Practice (Months 13)

• Conduct a rapid organizational assessment map team topology current ceremonies tooling and where value is getting stuck (two weeks)
• Define and socialize what the RTE function means in this organization; build buy-in with engineering leads product managers and senior leadership (< one month)
• Stand up Program Increment (PI) Planning where it doesnt exist; retrofit or replace existing planning cadences where they do (by month 3)

Hands-On Dependency Management

• Own the dependency board not just facilitate it but actively track visualize and resolve cross-team dependencies in tooling (Jira Azure DevOps or equivalent)
• Understand and manage upstream/downstream dependencies surfacing risks before they become blockersPremier Agile
• Apply the ROAM technique (Resolved Owned Accepted Mitigated) to risks identified during PI Planning and track them throughout each increment
• Work directly in the delivery toolchain structure work item hierarchies configure dashboards and maintain ART-level transparency in reporting

Sprint Process Consulting

• Embed with Scrum Masters and teams to diagnose ceremony health not to audit but to coach and improve
• Serve as facilitator flow steward dependency broker improvement coach and strategic connector across teams
• Design and facilitate retrospectives I&A workshops and team-of-teams syncs that produce real process change not just documentation
• Identify and close gaps between how teams thinktheyre working and how valueactuallyflows

Ongoing ART Leadership

• Serve as the first point of contact for cross-team challenges maintaining transparency across the release train so that progress risks and impediments are visible to all stakeholders
• Facilitate ART Sync (Scrum of Scrums PO Sync) and System Demos on a regular cadence
• Partner with Product Management and Architecture to ensure backlog readiness and alignment before each PI
• Track a small set of meaningful delivery metrics and use them to drive improvement not reporting theater

What Were Looking For

• Demonstrated experienceentering an organization where the RTE or equivalent role did not existand successfully building it you must be able to speak to this specifically in your interview
• Strong technical literacy in software delivery systems CI/CD realities and engineering constraints enough to facilitate credible planning conversations with engineers and remove technical blockers
• Hands-on proficiency in Agile tooling (Jira and/or Azure DevOps): work item structuring dependency mapping dashboards and metrics
• Deep fluency in SAFe PI Planning ART events roles and lean-agile principles (SAFe RTE or SPC certification preferred)
• 7 years in Agile delivery leadership; 3 years functioning as an RTE or equivalent ART-level facilitator

Differentiators

• Experience with value stream mapping to identify systemic bottlenecks and handoffs across teams
• Comfort operating in environments with ambiguous or competing priorities you define clarity you dont wait for it
• Coaching presence that works at multiple levels: an individual Scrum Master in a 1:1 a skeptical engineering director in a leadership meeting and an ART of 80 people during PI Planning
• Exposure to Lean Portfolio Management and connecting portfolio flow (epics funding OKRs) to ART execution

What Success Looks Like

• 90 days:Org assessment complete first PI Planning facilitated or scoped dependency tracking live in tooling key relationships established
• 6 months:PI cadence running Scrum Master community actively engaged cross-team dependency incidents measurably reduced
• 12 months: The role is institutionalized teams know what it is why it matters and the RTE function outlasts any individual in it

We know great RTEs are rare. If youve built this from scratch somewhere before and youre ready to do it again we want to talk.

Skills and Competencies

• Proficient in Agile methodologies tools and techniques such as Scrum Kanban XP Jira
• Excellent communication leadership facilitation and conflict resolution skills.
• Strong organizational skills with proven attention to detail in a deadline-driven environment.
• Ability to thrive in a dynamic fast-paced environment and adapt to changing priorities.
• Knowledge of software development life cycle testing and quality assurance processes.
• Bachelors degree in Computer Science Engineering Operations Management Business
• Certified Scrum Master (CSM) or equivalent certification PMPSAFe Release Train Engineer (RTE) certification
• At least 3 years of experience as a RTE in a software development environment >9 years in an agile software development environment

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.