Relationship Manager

Are you a natural born people person who thrives on cultivating relationships with others Does being a strategic thinker strike a chord with you Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships building positive relationships with them while supporting the outside sales managers.

A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals.

General Responsibilities:

• Cultivate positive relationships with our dealerships.

• Optimize communication skills by creating strategic deals and goals with dealerships over the phone.

• Review the structure in underwriting for COAF

• Guide the deals in house for funding.

• Analyze territory production goals.

• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Schedule Expectations

• Available 3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday Wednesday or Thursday off.

• In office 5 days a week for the first 90 day training period.

• Potential to work up to 2 Sundays a month with Tuesday Wednesday or Thursday off.

Basic Qualifications:

• High School Diploma GED or equivalent certification.

• At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience.

Preferred Qualifications:

• Bachelors Degree in Business.

• 2 years experience in Auto Finance.

• 2 years experience in Customer Relations.

• 5 years experience in Customer Service.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).