Relationship Banker I

POSITION SUMMARY

The Relationship Banker I is responsible for delivering exceptional customer experience by making every client feel welcomed and valued. This role provides seamless one-stop experience by efficiently processing transactions and addressing clients sales and financial service needs. Utilizing a need-based selling approach it offers tailored solutions to help build long-term financial relationships. As the branchs main concierge responsibilities include handling day-to-day transactions opening new accounts and connecting clients with the appropriate team members to ensure their financial needs are fully met.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include but are not limited to the following:

Customer Onboarding & Account Services

Portray a positive company image and engage in professional and friendly communication with customers

Clearly understand the key elements of customer service and actively work to exceed customer expectations in every interaction

Actively listening to customer needs and inquiries to determine appropriate recommendations and service actions

Refer any customer questions regarding products or services to the appropriate person

Process transactions such as term deposits retirement savings plan contributions automated teller transactions night deposits and mail deposits

Resolve problems or discrepancies concerning customers accounts

Engage each customer in-person and by phone to understand customer needs and provide product and service recommendations to assist customers in achieving their financial goals

Knowledgeable and proficient in the account opening process for all deposit credit and certificate accounts including but not limited to: checking savings money market business accounts overdraft loans and credit cards.

Compose type and mail customer correspondence; including but not limited to: certificate maturity notices notices related to issues such as discrepancies and outstanding unpaid items

Analyze applicants financial status and credit to determine feasibility of opening new accounts and loans

Enter new and closed account reports for incentive compensation programs on a daily basis

Proactively cross-sell additional products through referrals and outbound calling with the goal of building rapport and life-long relationships with Bank customers.

Maximizes marketing efforts to gain new customer relationships through outbound calling efforts prospective referrals and community involvement

Transaction Processing

Accurately enter customers transactions into computer to record transactions and issues computer-generated receipts

Cash checks and pay out monies after verifying signatures/endorsements are correct written and numerical amounts agree and accounts have sufficient funds

Balance/count currency coin and checks in cash drawers by hand or using currency-counting machine and calculate daily transactions using computers calculators or adding machines

Monitor bank vaults and ATMs to ensure cash balances are correct. Order a supply of cash to meet daily needs

Credit & Lending Solutions

Develop an in-depth understanding of all credit products and the ability to explain to customers the different types of loans and credit options that are available as well as the terms on those services

Mentorship & Coaching

Identify transaction mistakes when debits and credits do not balance

Actively participate in Teller interactions with customers and coaches as needed to identify sales service and referral opportunities

ADDITIONAL RESPONSIBLITIES

Support Bank initiatives and special projects as assigned.

Perform other related duties and responsibilities as assigned by management.

EDUCATION & EXPERIENCE

• Associates degree required or equivalent work experience
• Minimum of one (1) year of experience in similar job duties

Central Bank is an Equal Opportunity Employer.

All qualified applicants will receive consideration without regard to race color religion national origin ancestry pregnancy status sex age marital status disability medical condition sexual orientation gender identity status as a protected veteran or any other characteristic protected by law.

We make all reasonable accommodations to meet the obligations under the Americans with Disabilities Act (ADA) and applicable state disability laws.