Registration Supervisor

Location: Boone North Carolina Full-Time Clinic-Based Non-Exempt

As a Registration Supervisor at App Regional Orthopedic Sports Medicine youll play a critical leadership role in overseeing clinic registration operations and ensuring an exceptional patient experience. Youll guide a dedicated team responsible for patient registration insurance verification scheduling accuracy and workflow coordination while helping support operational excellence across the organization.

This position is ideal for a healthcare leader who enjoys developing staff improving processes and driving quality outcomes in a fast-paced ambulatory environment.

Located in the beautiful Blue Ridge Mountains Boone North Carolina offers a unique blend of outdoor adventure vibrant community living and exceptional quality of life.

• Compensation: $18.00 - $26.00 per hour based on education and experience.
• Schedule: Monday through Friday 8:00 AM - 5:00 PM.
• Benefits: Comprehensive medical dental and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs. Benefits begin the first of the month following 60 days of employment from new hire orientation.

• Lead and supervise the clinic registration team providing guidance support and mentorship.
• Conduct regular team meetings and training sessions to ensure staff proficiency and adherence to organizational protocols.

• Oversee the patient registration process ensuring accurate collection of demographic and insurance information.
• Resolve registration-related issues and discrepancies in a timely and efficient manner.
• Monitor registration and scheduling accuracy while supporting patient experience initiatives.
• Manage the registration in-basket and address issues within registration and billing work queues.

• Implement and maintain quality assurance measures for registration processes.
• Conduct regular audits to ensure data accuracy and compliance with regulatory requirements.
• Support the development and enforcement of departmental policies and procedures.

• Develop and deliver training programs for new and existing registration staff.
• Keep team members informed of changes in policies procedures and registration-related technology.

• Streamline and optimize registration workflows to improve efficiency and reduce patient wait times.
• Collaborate with operational and clinical departments to enhance the overall patient experience.

• Foster a customer-centered culture among registration staff.
• Address patient concerns and feedback while promoting continuous improvement.

• Collaborate with billing medical records and other departments to ensure seamless information flow.
• Identify and resolve cross-functional issues to strengthen communication and operational effectiveness.

• Generate regular reports on registration metrics operational performance indicators and patient satisfaction.
• Analyze data to identify trends and opportunities for improvement.

Education

• High School Diploma required at the time of hire.
• Associate degree in Business Healthcare Administration or a related field preferred.

Experience

• Two (2) years of experience in a supervisory or leadership role within a healthcare setting.
• Knowledge of healthcare registration processes insurance verification and regulatory compliance.

• Relevant certifications in healthcare administration or leadership preferred.

• Proven ability to lead motivate and develop high-performing teams.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in data collection and reporting.
• Ability to identify issues and implement effective solutions.
• Familiarity with healthcare information systems and registration software.
• Experience developing and delivering training programs.
• Demonstrated ability to streamline workflows and improve operational efficiency.

• Ability to move throughout the clinic while supervising and supporting staff.
• Frequent movement between clinic departments and work areas.
• Precise use of hands and fingers for administrative responsibilities and equipment handling.
• Visual acuity necessary for reviewing documentation reports and data.
• Extended periods of standing during patient interactions and operational oversight.
• Occasional lifting and carrying of supplies or equipment weighing up to 25 pounds.

• Primarily clinic-based work environment.
• Exposure to a variety of patient populations and clinical workflows.
• Frequent collaboration with clinic staff leadership and support departments.
• Dynamic fast-paced healthcare environment requiring adaptability and strong organizational skills.

• Leadership Impact: Help shape patient access registration accuracy and operational efficiency across the clinic environment.
• Career Growth: Gain opportunities for continued leadership development and advancement within UNC Health Appalachian.
• Mission-Driven Culture: Join a healthcare system committed to compassion quality and service excellence.
• Community & Lifestyle: Experience the benefits of living and working in North Carolinas beautiful High Country.

UNC Health Appalachian is dedicated to improving the health and well-being of the communities we serve throughout the High Country. Through a network of hospitals medical practices and outpatient services we remain committed to promoting health enhancing quality of life and simply making life better.

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system comprised of 14 hospitals 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine. UNC Health exists to improve the health and well-being of North Carolinians and others we serve while advancing the teaching mission of the University of North Carolina School of Medicine.

UNC Health Appalachian is committed to providing equal employment opportunities and maintaining a workplace that values diversity inclusion and respect. We welcome applicants from all backgrounds and experiences.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information contact .

Required Experience:

Manager