Registration Assistant

Registration Assistant

Job Description

Reports to: Registration and Communications Manager

FLSA Status: Non-Exempt

Summary: Under the supervision of the Registration and Communications Manager the Registration Assistant will assist with managing the operation of the registration record keeping and administrative processes for all Education initiatives and programs.

Essential Functions:

Uphold the highest quality of the guest experience through equitable respectful interactions that meet the unique needs of each guest and team member

Complete the registration process of all Museum initiatives and programs

Be conversant in the Museums mission exhibits programs and events to enhance the guest experience

Execute opportunities to share information with visitors including providing impromptu tours pop-up science programs and other informal education initiatives

Assist with the logistics of programs and compliance with safety practices when needed

When covering the front desk responsible for regular walk-throughs of all public areas to ensure that they are safe functioning presentable welcoming to visitors and resolve problems

When covering the front desk complete incident reports for visitor or staff injury/illness and contact emergency services if needed

When covering the front desk responsible for Museums visitor reception. All appointments telephone calls and deliveries are to be delegated correctly respectfully and timely

When needed facilitate school tour check-in process and provide guest service information to tour groups

Collaborate with staff in the registration process of all programs

Monitor groups activities to ensure compliance with Museum contracts and safety practices

Assist in planning preparing and implementing programs and events when needed

Work with pertinent staff to prepare monthly part-time Guest Experience Associates and Assistants schedules to provide adequate cost-efficient staffing

Participate in relevant training and meetings

Business Operations:

Assist with processing payments for all education programs event reservations and others as needed

Assist the Education leadership team with attendance record keeping

Assist Business Operations with follow-up on open invoices and/or other areas that are needed

Assist with maintaining Education grant spreadsheets to allow for accurate reporting to grant agencies

When covering the front desk assist with obtaining and recording daily attendance numbers for general admission programs events rentals etc. Work with Business Operations to ensure proper and timely documentation

• Ensure that cash handling transaction and record keeping procedures are followed

Minimum Qualifications:

High school diploma or the equivalent required. College degree preferred

Ability to problem solve generate and analyze POS system information

Two years of customer service or guest services experience preferably in a museum setting

Knowledge of or interest in natural history science and/or museums

Proficient in use of Microsoft Office software products specifically Excel

Excellent communications skills including ability to relate to different age groups education levels and abilities

Ability to stand and/or walk 75%-80% of each Guest Experience Operations shift

Ability to lift and move objects weighing up to 20 lbs.

First aid CPR and AED certified or willingness to become certified

Schedule:

This is a Part-time position defined by the Museum as 20 hours per week 5 4-hour days. The schedule is Sunday Thursday for training and then moving to Monday-Friday or Tuesday-Saturday.

Other Functions: This job description is not designed to cover all functions duties activities or responsibilities that are required. Functions duties activities and responsibilities may change at any time with or without notice.

Qualified applicants are invited to email a cover letter and their resume to Marissa Price Human Resources Generalist at along with applying online at