Regional Quality Performance Analytics Lead

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition we are looking for colleagues who are ready to join us on this journey. Tomorrow cant wait lets shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Regional Quality Performance Analytics Lead in Winston-Salem NC

This role leads regional quality performance reporting analytics and KPI governance for RJRT Quality Management. The position transforms quality complaint manufacturing and operational data into accurate insights leadership-ready reporting and actionable recommendations to support Operations End Markets Regional Quality and Global Quality stakeholders.

Your key responsibilities will include:

• Lead the regional quality performance reporting process ensuring timely accurate and actionable KPI reporting for Quality Operations End Markets Regional Quality and Global Quality stakeholders.
• Manage annual quality KPI goal-setting threshold reviews and reporting governance in alignment with Global Quality Reporting Regional Quality leadership and business priorities.
• Develop maintain and improve BI dashboards scorecards reporting tools and leadership-ready performance summaries.
• Extract validate reconcile and analyze data from quality complaint manufacturing and reporting systems to ensure accurate and reliable insights.
• Monitor quality KPI trends consumer complaint patterns CPB/CPM performance threshold violations and emerging risks requiring escalation or investigation.
• Apply statistical thinking and analytical methods to evaluate performance trends process variation complaint patterns and improvement opportunities.
• Use data visualization and storytelling techniques to translate complex data into clear insights business impact and recommended actions.
• Prepare and support monthly Quality KPI submissions S&I materials Regulatory Oversight Committee reporting and other leadership review content.
• Partner with cross-functional stakeholders to define reporting requirements improve data quality automate recurring reports and strengthen quality performance governance.
• Manage permissions and content structure for the Quality Management SharePoint site ensuring appropriate access and organization of key reporting materials.

What are we looking for

• Bachelors degree in Quality Engineering Data Analytics Statistics Business Analytics Information Systems Supply Chain Operations Management or a related field with 5 years of relevant experience or an equivalent combination of education and experience.
• Experience in quality operations manufacturing or regulated environments with knowledge of quality management continuous improvement principles and tobacco quality considered a plus.
• Experience supporting KPI reporting BI dashboards scorecards and quality performance reviews including data visualization and performance monitoring.
• Strong analytical experience interpreting quality consumer complaint and operational data applying statistical thinking to identify trends variation risks emerging issues and improvement opportunities.
• Experience working with databases reporting systems data validation report accuracy controls and data models including automating reports and streamlining recurring reporting processes.
• Proficiency with analytics and reporting tools such as Power BI SQL Power Query Excel Tableau or similar tools.
• Experience with consumer complaint trending CPB/CPM analysis threshold monitoring or quality performance governance with knowledge of tobacco products quality systems regulatory expectations consumer-centric quality principles and TPMP requirements preferred.
• Strong communication data storytelling stakeholder management and attention to detail; quality regulatory analytics or continuous improvement certifications are preferred

WE ARE REYNOLDS AMERICANA member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING ACHIEVING TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
• Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
• Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical dental vision and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions per issue each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance AD&D insurance critical illness accident coverage disability buy-up and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
• Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
• Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
• Holidays (Nine company recognized and two annual personal holidays to be used at the employees discretion)
• Paid Parental Leave temporary reduced work schedule opportunity
• Funeral Leave
• Short-Term Disability Leave
• Long-Term Disability Leave
• Jury Duty Leave
• Military Leave
• Released Time for Childrens Education
• Community Outreach Leave
• Other paid leave benefits as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement where your career progression is not just a statement it is a reality we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment preparing for ongoing changes.

Our organization offers a level of challenge responsibility and creativity for motivated employees who want to grow their are also committed to valuing different perspectives experiences and talents to improve the companys potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity qualified applicants will receive consideration for employment without regard to age race color religionsex sexual orientation gender identity national origin protected veteran status disability status or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at

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