Regional Implementation Manager

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

The opportunity:

Were hiring an Implementation Manager to own and evolve Flexports Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexports ICP products today then adapt it as new products and services come online. Youll drive implementation workflow independently manage cross-functional projects end-to-end and partner with Sales and Operations to get new business live and delivered as sold.

What youll do:

• Build and evolve the Implementation Methodology: task definitions personas ownership timing dependencies templates. Standardize them so the outputs can span across customers services and new ICP products as our suite grows.
• Take first-mover ownership of implementation gaps: when a new product or service doesnt have a playbook yet you build one rather than waiting to be told.
• Partner with Sales and Operations as the clients primary point of contact through implementation including solutioning support.
• Lead implementation for new accounts and new business with existing clients from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan aligning sales account management planning & ops carrier relations procurement fulfillment and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial business and operational leadership flag barriers early and bring a mitigation plan not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What youll need:

• BA/BS with 4 years in logistics supply chain management/consulting or freight forwarding
• A self-starter who spots process gaps and builds the solution before being asked
• A track record of scoping planning and closing client-facing cross-functional projects
• Strong collaboration and communication skills; comfortable owning the room with clients
• Sharp attention to detail and a bias for delivering ahead of schedule

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