Regional Director of Operations

At Headlands Research we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018 our rapidly growing company currently operates 20 sites across the US and Canada with plans for further expansion.

The Role

Headlands Research is seeking a highly motivated and seasoned operations leader looking for an opportunity to support and empower site leaders to grow and lead efficient site operations. This individual should bring a strong background in the clinical trial industry with specific experience in research trial execution and multi-site leadership. Candidates should appreciate the atmosphere of a growing company and the need to impact process development while supporting sites. Success in this position requires agility collaboration and exceptional critical thinking and problem-solving abilities.

Duties

• Operations oversight of approximately 6-8 DeNovo and/or integrated clinical trial sites within an assigned region
• Successfully integrate newly acquired sites into Headlands network processes systems workflows etc.
• Collaborate with sites and central recruitment services as applicable to ensure sites meet targeted enrollment goals for all studies
• Lead and develop site leaders (direct reports) through exceptional people management skills and collaboration to influence positive operational outcomes
• Build strong partnerships with Site Directors/Presidents Business Development PIs and central support teams to identify opportunities for strategic site growth and operational excellence
• Ensure operational quality and financial standards systems and practices are in place and each site receives the necessary central support to achieve its objectives
• Work with site leaders and Finance business partners on forecasting and budgeting resulting in continuously improved revenue and expense management
• Support strategy for site level recruitment training and employee development to ensure sites are adequately staffed for current and future demand
• Conduct in person visits to sites on a regular cadence based on site needs
• Plan and set individual and site goals and track the progress of each to ensure that objectives are met
• Serve as primary point of escalation for Site Directors in resolving operational challenges
• Collaborate with site leaders and Quality and Training business partners to ensure GCP quality standards are in place and all quality and regulatory requirements are adhered to
• Support site sponsor interactions by acting as a point of escalation and providing confidence in site operations
• Conduct monthly financial and operations reviews with sites to include KPIs employee and patient retention & enrollment capacity revenue and expense management
• Participates and presents at meetings with internal and external representatives as needed
• Identify opportunities to expand business within the region through new therapeutic capabilities equipment or site development
• Collaborate with the business development team to assess site capabilities
• Facilitate performance improvement monitoring and discussions between site staff and human resources
• Additional project work as assigned

Requirements:

• Education Bachelors degree in business or a health-related field required; masters degree preferred
• 5 years experience in clinical trials industry (sponsor IRB CRO site)
• Proven success in a multi-site healthcare leadership role- experience leading multiple sites and teams across several geographic locations
• Demonstrated ability to successfully manage people/projects across a continuum of experience knowledge and diversity.
• Proactive problem-solving abilities and follow-through
• General understanding of GCP CFR and state regulations as applicable
• Results oriented- demonstrates strong business planning skills communicates objectives clearly to teams reviews and monitors KPIs and provides coaching and mentoring to achieve goals
• Driven- self-starter excellent time management skills ready to execute in a tactical and strategic manner holds themselves and others to high standards of accountability
• Collaborative- ability to develop relationships and collaborate along the vertical
• 5 years experience managing direct reports
• Superior communication skills written and verbal including emails and presentations both internal and external with sponsors and CROs
• Displays professionalism and integrity in all actions Demonstrated ability to foster concepts of teamwork cooperation self- control and flexibility to get the work done timely with a high degree of responsiveness with multiple stakeholders
• Knowledgeable and able to confidently speak in the following areas of clinical research

• Business Development
• Finance/Accounting
• Human Resources
• Legal
• Clinical Development / Key Therapeutic Areas such as CNS/Psych/Metabolic/Endocrine/Vaccines
• Recruitment
• Information Technology
• Business Operations