Regional Coordinator Language Services
Job Location:
Mason City, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join the MercyOne Family! We are looking to hire a Regional Coordinator Language Services.
As a Regional Coordinator of Language Services you will be responsible for coordinating implementing and continuously improving language access services across MercyOne facilities to ensure equitable communication for patients with Limited English Proficiency (LEP) Deaf/Hard of Hearing individuals and those requiring culturally responsive care. The role partners with clinical operational and patient experience leaders to support regulatory compliance improve patient outcomes and enhance patient satisfaction through high-quality interpretation and translation services
This position requires candidates to reside within Iowa and within reasonable proximity to MercyOnes geographic service area. Regular travel to MercyOne hospitals clinics and other locations throughout the MercyOne footprint is an essential function of the role.
Schedule:
Full-Time 1.0 FTE (40 hours per week)
Monday through Friday
General Requirements:
Knows understands incorporates and demonstrates the Trinity Health and MercyOne Mission Vision and Values in behaviors practices and decisions.
Oversees the delivery of regional language services including in-person video remote (VRI) and telephonic interpretation to ensure timely equitable and cost-effective access for patients.
Coordinates interpreter scheduling and manages vendor relationships to maintain consistent service coverage and operational efficiency across facilities.
Develops maintains and optimizes standardized workflows including automation and process improvements to ensure consistent compliant and efficient language service delivery while enhancing access and patient experience across regions.
Ensures compliance with Title VI Section 1557 National CLAS Standards and accreditation requirements by maintaining policies supporting audits and addressing regulatory expectations.
Leads corrective action planning and remediation efforts in response to compliance gaps grievances audit findings and patient concerns related to language access.
Collaborates with Patient Experience Clinical Leadership Health Equity & Human Impact Quality Risk Safety and Compliance teams to improve communication equity and patient outcomes.
Addresses escalations and resolves concerns related to language barriers or interpreter services to support patient safety and satisfaction.
Develops and delivers training programs and onboarding for staff on accessing and utilizing interpreter services and applying competency best practices.
Tracks and analyzes key performance indicators produces reports and presents language access metrics compliance trends and strategic recommendations to leadership and governance committees to support continuous improvement decision-making and cost management.
Serves as a liaison between facilities interpretation vendors and internal stakeholders including IT Clinical Operations Patient Access and Informatics teams.
Partners with operational and technology teams to integrate language services into workflows and ensure accurate documentation within the electronic health record.
Coordinates translation of patient-facing materials and maintains a repository of approved documents to ensure quality cultural appropriateness and accessibility.
Other duties as needed and assigned by leadership.
Maintains a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other Trinity Health/MercyOne policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior.
Education:
Bachelors degree in Healthcare Administration Public Health Communications Linguistics or a related field required. Certification in healthcare interpreting or language access (e.g. CCHI NBCMI) preferred.
Qualifications:
Minimum of 3 years of experience in language services patient experience or a related field.
Completion of the Iowa Department of Health and Human Services (HHS) Mandatory Reporter training for Child and Dependent Adult Abuse within three (3) months of hire.
Experience working with video remote interpreting (VRI) telephonic interpretation platforms and electronic health record (EHR) systems such as Epic preferred.
Experience coordinating interpreter services or working with Limited English Proficiency (LEP) populations preferred.
Must be comfortable operating in a collaborative shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health and MercyOne.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
At MercyOne health care is more than just a doctors visit or a place to go when youre in need of medical attention. Our Mission is based on improving the health of our communities that means not only when you are sick but keeping you well.
Ministry/Facility Information:
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties.
MercyOne Des Moines Medical Center founded by the Sisters of Mercy in 1893 is the longest continually operating hospital in Des Moines and Iowas largest medical center with 802 beds available. The hospital is one of the Midwests largest referral centers. With more than 7000 colleagues and a medical staff of almost 1500 physicians and allied health professionals MercyOne Central Iowa is one of Iowas largest employers.
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Our Commitment
Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.
Required Experience:
IC
About Company
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians caring for diverse communities across 25 states. Nationally recognized for care and experience, the Trinity ... View more
