Regional Coordinator
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
From commercial office space and manufacturing to multi-site retail portfolios we manage and support over 1 billion square feet of facilities space for the nations leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.
The Regional Coordinator will support the Regional Manager and the Facility Managers overseeing a dedicated region of the Kimberly-Clark account portfolio. The Regional Coordinator will be an excellent communicator and have exceptional follow-up capabilities to support the day-to-day facility operations and maintenance and to ensure performance against client expectations. This position is responsible for coordination within the assigned region including but not limited to: managing work order completion; providing client follow-up; and performing against assigned targets. The ideal candidate will efficiently coordinate with EFS technicians and subcontractors and work with client colleagues within the region.
| Serve as the main point of contact for client escalations and ensure timely resolution to requests |
Manage any and all work orders including emergency service requests from inception through to completion in CMMS platform |
Ensure both in-house and 3rd party technicians supporting the account are achieving assigned performance targets |
Support as needed: - Subcontractor dispatch - Subcontractor scheduling - Service escalations - Payment-related inquiries |
Support Regional Manager and support staff in ensuring routine services meet contractual requirements including but not limited to repair & maintenance landscaping snow removal and janitorial service |
Coordinate with Procurement Specialist for parts and equipment needed to perform services |
With support of the Regional Manager review and approve all work which exceeds predefined thresholds |
Communicate/escalate with appropriate parties (RM FMs local client service providers etc.) as needed |
Review and develop necessary corrective action plans related to Customer Satisfaction reports completed by client. Ensure appropriate resolution to problems identified during facility inspections. |
Cultivate and maintain a positive working relationship with client representatives (EFS or K-C) and service providers |
Other duties as assigned |
Education (HS Diploma Under/Graduate Degree etc.) | High School Diploma or equivalent |
Business Experience (prior years work/related experience) | 3-5 years administrative experience previous experience in an industrial environment desirable |
Licenses/Certifications | Valid drivers license |
Computer Skills | Extensive experience using Microsoft Office including proficiency in Excel (formulas pivot tables etc.) Word and PowerPoint. Familiarity with CMMS platforms. |
Language Skills | English |
Written and Oral Communication Skills | Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. |
Please review our Affirmative Action Policy.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
#EFS
Required Experience:
IC
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
