Recruitment Data Policies Data Platform Operations Lead

Make your mark for patients

We are looking for a Data Platform Operations Leadwho is innovative transversal and self-motivated to join us in ourCommercial Digital Technology Team based in ourUnited Statesheadquarters inAtlanta Georgia.This hybrid role requires a minimum of 40% on site presence and 5-10% international/ domestic travel.

About the role
You will lead the operations performance and evolution of UCBs U.S. commercial data platforms including our Azure Databricks-based Next-Gen Data Platform and Reltio Master Data Management environment. Working closely with Digital Technology Insights to Impact and Commercial stakeholders you will drive service excellence vendor performance platform reliability and continuous improvement. This role combines data platform expertise service delivery leadership stakeholder management and strategic thinking to ensure our commercial data capabilities continue to deliver business value and enable better patient outcomes.

Who youll work with
Youll work closely with cross-functional partners across Digital Technology Insights to Impact (I2I) the Chief Data Office Data Engineering AI and Commercial teams to ensure data platforms effectively support business priorities and this highly collaborative role youll engage regularly with senior business and technology stakeholders to align platform capabilities operational performance and strategic objectives.

Externally youll partner with managed service providers technology vendors commercial data suppliers to drive service excellence platform innovation and continuous improvement. Youll provide strategic oversight of external partners ensuring delivery aligns with business needs service level expectations and long-term platform goals.

What youll do

• Lead the operational success of UCBs commercial data platforms: Drive the performance stability and continuous evolution of our Azure Databricks-based data platform and Reltio Master Data Management (MDM) environment ensuring they deliver reliable business-critical capabilities.
• Own strategic vendor and service delivery management: Provide oversight of managed service partners ensuring service levels budgets resources and performance metrics are achieved while driving accountability and continuous improvement.
• Translate business strategy into platform execution: Partner with Commercial Insights to Impact (I2I) and Chief Data Office stakeholders to prioritize initiatives align platform investments with business goals and maximize the value delivered through data and analytics.
• Shape platform operations and governance: Define operational processes KPIs and service management practices that improve platform performance scalability and user satisfaction while enabling long-term success.
• Serve as a trusted advisor to senior stakeholders: Build strong relationships across business and technology teams proactively managing expectations influencing decisions and ensuring resources are focused on the highest-value opportunities.
• Drive data platform and product roadmap execution: Collaborate with engineering analytics and AI teams to operationalize new capabilities support data democratization and ensure solutions are successfully transitioned into production environments.
• Leverage commercial data to enable better decision-making: Support critical data domains including customer territory alignment HCP and commercial data assets to help deliver meaningful business insights and patient impact.
• Champion continuous improvement and innovation: Stay current with emerging technologies cloud platforms AI capabilities and data management practices to identify opportunities that enhance platform performance operational efficiency and business value.
• Drive product strategy and organizational change: Act as the product owner for critical commercial data platforms balancing business priorities user needs and operational objectives to guide platform investments and roadmap decisions. Lead stakeholders through change challenge low-value activities and influence the adoption of capabilities that improve efficiency scalability and business outcomes.
  
• AI/ML and Gen AI Enablement: Facilitate the integration and application of AI/ML and Generative AI use cases.

Interested For this role were looking for the following education experience and skills

Minimum Experience/Skills Required:

• Bachelors degree in Computer Science Engineering Information Systems or a related field.
• 7 years of experience supporting and managing enterprise data and analytics platforms.
• Hands-on experience with Azure Databricks Platform Operations Administration and Data Engineering
• Experience managing platform operations technical support and service delivery within cloud-based environments.
• Experience managing third-party managed service providers and vendor-delivered services.
• Experience working with pharmaceutical or healthcare commercial data domains including HCP customer territory alignment and healthcare data sources such as IQVIA.
• Experience partnering with cross-functional business and technology stakeholders to deliver data and analytics solutions.

Preferred Experience/Skills:

• Experience with Master Data Management (MDM) platforms preferably Reltio.
• Azure ecosystem experience (ADLS Data Factory Fabric Entra ID)
• Experience leading product management stakeholder management and change management initiatives.
• Experience with IT service management (ITSM) frameworks and tools such as ITIL and ServiceNow.
• Experience establishing operating and evolving enterprise data and analytics platforms.

This positions reasonably anticipated base salary range is $00. The actual salary offered will take into account related knowledge skills experience and location among other factors and may fall outside the expected range.

Are you ready to go beyond to create value and make your mark for patients If this sounds like you then we would love to hear from you!

About us
UCB is a global biopharmaceutical company focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe inspired by patients and driven by science.

Why work with us
At UCB we dont just complete tasks we create value. We arent afraid to push forward collaborate and innovate to make our mark for patients. We have a caring supportive culture where everyone feels included respected and has equal opportunities to do their best work. We go beyond to create value for our patients and always with a human focus whether thats on our patients our employees or our planet. Working for us you will discover a place where you can grow and have the freedom to carve your own career path to achieve your full potential.

At UCB weve embraced a hybrid-first approach to work bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employment decisions will be made without regard to any characteristic protected by applicable federal state or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment your employment with UCB or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws orders and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.