Recruiting Systems Analyst

Were looking for a junior-level analyst to support our Talent Acquisition (TA) team by managing inquiries related to our recruiting technology stack including Workday Recruiting Eightfold Oleeo and other TA tools. This role is ideal for someone who enjoys problem-solving learning new systems quickly and providing excellent customer support to business users.

What youll do in the role

• Serve as the first point of contact for TA team questions and issues related to Workday Eightfold Oleeo and other recruiting tools; acknowledge requests gather details and provide timely updates.
• Triage inquiries (how-to data questions defects) and route complex issues to the appropriate HRIS/IT/vendor partners with clear context and reproduction steps.
• Ensuring accurate categorization prioritization and closure notes for system inquiries.
• Assist with testing (smoke/regression/UAT) for updates releases and enhancements; document results and report defects clearly.
• Partner with recruiters coordinators and TA operations to understand pain points and recommend process or tool improvements.
• Support routine system administration tasks such as user access validation role-based access requests basic configuration changes (as applicable) and monitoring of scheduled activities.
• Help with training and enablement (office hours quick demos onboarding guides) to improve adoption and consistent tool usage.
• Support data quality by identifying gaps inconsistencies or recurring user errors and proposing corrective actions.

What youll bring to the role:

• 1 years of experience in an analyst operations customer support or business systems support role (internships and relevant project work welcome).
• Demonstrated comfort learning new technology and business tools quickly; ability to explain steps clearly to non-technical users.
• Strong written and verbal communication skills including the ability to ask the right questions to diagnose issues.
• Organized and detail-oriented with the ability to manage multiple requests and meet response-time expectations.
• Basic understanding of data concepts (fields records reporting outputs) and strong Excel/Google Sheets skills.
• Customer-service mindset and a collaborative approach to working with recruiters coordinators and cross-functional partners.

Preferred Qualifications

• Exposure to recruiting or talent acquisition processes (e.g. requisitions job postings candidate workflow interview scheduling offers).
• Experience working with ticketing/intake tools (e.g. ServiceNow Jira) and documenting issues with clear steps to reproduce.
• Any familiarity with Workday Eightfold Oleeo or other ATS/CRM recruiting platforms (not required).
• Comfort with basic testing practices (UAT regression testing) and release communication.

What Success Looks Like

• TA users receive timely clear support and know where to go for help.
• Requests are consistently logged prioritized and resolved with accurate documentation and minimal rework.
• Recurring issues are identified trends are summarized and actionable improvements are proposed.
• Knowledge articles and job aids reduce repetitive questions and improve tool adoption.
• System changes/releases are tested thoroughly helping prevent avoidable production issues.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley we raise manage and allocate capital for our clients helping them reach their goals. We do it in a way thats differentiated and weve done that for 90 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion where individuals are hired developed and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate bringing a variety of backgrounds talents perspectives and experiences.

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