Receptionist

Founded in 2000 FAM Brands designs manufactures and sells mens and womens sportswear and active wear apparel to major retailers big box stores and specialty boutiquesacross the country and throughout the portfolio of proprietary brands features Marika Wildfox Three Dots and Balance Collection while a partial list of licensing partners includes Orvis Jessica Simpson Eddie Bauer and Woolrich.

With the capacity to produce over 75 million units per year our mission continues to be making top-quality apparel accessible to everyone at an impressive value and an irresistible price.

Thats the FAM Brands difference.

The Receptionist is the first impression of FAM Brands greeting every guest vendor buyer and candidate with warmth polish and genuine hospitality. This role owns the front desk experience end-to-end: welcoming visitors keeping the office running smoothly and stepping in on ad hoc projects wherever the business needs an extra pair of organized hands. Were looking for someone who treats the lobby the way our best retail partners treat their storefront as a true extension of the brand.

Key Responsibilities

• Greet and welcome guests vendors buyers and candidates with a warm professional demeanor.
• Own the guest experience from check-in to check-out including badge issuance visitor logs and building security protocols.
• Answer screen and route a multi-line phone system; manage a shared front desk inbox and respond to inquiries promptly.
• Maintain a polished lobby and reception area at all times reflecting FAM Brands standards and seasonal brand presentation.
• Coordinate conference room scheduling meeting setup/breakdown and catering for internal teams and visiting partners.
• Sort log and distribute incoming mail and packages; schedule courier messenger and shipping pickups.
• Support showroom and sample-room guest visits during market weeks and buyer appointments.
• Partner with building management and outside vendors (facilities catering office supply security) to resolve day-to-day issues quickly and discreetly.
• Follow and help maintain front-of-house standard operating procedures (SOPs) flagging opportunities to improve the guest and vendor experience.
• Provide light administrative support to HR and office teams data entry filing document prep and correspondence.

Qualifications & Requirements

• High school diploma required; Associates or Bachelors degree a plus.
• 13 years in a receptionist front-of-house hospitality or customer-facing role; apparel retail or lifestyle brand experience strongly preferred.
• Warm polished guest-first demeanor with excellent verbal and written communication skills.
• Highly organized with sharp attention to detail and strong follow-through on multiple priorities at once.
• Comfortable with Microsoft Office multi-line phone systems and visitor management software.
• Sound judgment and discretion when interacting with executives VIP guests and vendors.
• Proactive problem-solver who can anticipate needs and resolve issues before they escalate.
• Reliable punctual and composed in a fast-paced high-traffic environment.