Receptionist Appointment Coordinator
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Job Summary
At Lincoln of Wayne we are proud to represent the Lincoln brandsynonymous with sophistication comfort and personalized service. Our service department delivers on this promise every day and we are seeking a polished and proactive individual to join our team as a Receptionist / Appointment Coordinator.
In this dynamic role you will be the first voice of our luxury service department. Youll manage a high volume of inbound calls coordinate appointment scheduling and also make outbound calls to promote additional business. If you thrive in a fast-paced environment love talking to people and are committed to excellence in every interaction we want to hear from you.
Monday: 10:006:00 Tuesday: 9:006:00 Wednesday: 9:006:00 Thursday: 9:006:00 Friday: OFF Saturday: 8:004:00 Sunday: OFF
Answer and manage a high volume of inbound service calls with professionalism and care
Schedule confirm and follow up on service appointments using dealership CRM/DMS tools
Make outbound calls to past and prospective clients to:
Remind them of upcoming or overdue maintenance
Inform them of current recalls and currentservice promotions
Re-engage lost or inactive customers
- Communicate clearly with service staff and clients to maintain accurate expectations
Maintain organized records of client contact and appointments.
- Deliver an elevated customer service experience aligned with the Lincoln brand
Experience in a receptionist customer service or call center role (automotive or luxury service experience preferred)
Comfortable making outbound calls to generate and retain service business
Excellent verbal and written communication skills
Polished professional demeanor with a client-first attitude
Able to multitask effectively in a fast-paced environment
Familiarity with dealership software (CDK Reynolds & Reynolds etc.) is a plus
Why Work With Us
Represent a prestigious Lincoln Presidents Award winning dealership
- Work in a supportive team-oriented environment
Enjoy opportunities for professional development and growth
Competitive pay benefits and employee discounts
Be part of a culture that values integrity hospitality and customer satisfaction
Required Experience:
IC
About Company
About Us At Lincoln of Wayne, we are proud to represent the Lincoln brand—synonymous with sophistication, comfort, and personalized service. Our service departm...
