Rack Integration Operations Engineer

At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a normalized problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration leveraging AI to ship faster today to make it better tomorrow while ensuring that every improvement no matter how small is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy and that AI is a partner in solving tough problems to keep the Internet moving forward youll fit right in.

About the Department

The Infrastructure Engineering team builds and scales Cloudflares global network ensuring high availability security and performance across hundreds of cities worldwide. Within Infrastructure Operations the Hardware Integration group acts as the bridge between engineering designs and physical deployment overseeing key third-party manufacturing partnerships hardware quality and supply chain logistics to keep our expanding footprint running seamlessly.

Role Summary

As a Rack Integration Operations Engineer you will serve as a technical quality gatekeeper and operational partner across Cloudflares hardware build programs. Working collaboratively within the Infrastructure Engineering and Strategy teams you will bridge the gap between engineering specifications and external contract manufacturing partners.

In this role you will ensure Bill of Materials (BOM) accuracy optimize materials planning track partner performance and actively modernise internal operations by building light AI-enabled automations to streamline repetitive workflows.

Key Responsibilities

• Ensure BOM Accuracy: Review and validate complex BOMs prior to release to integration partners proactively identifying part substitutions spec mismatches and potential build blockers.

• Bridge Engineering & Production: Partner closely with hardware design engineers to resolve design change requests (DCRs) and BOM discrepancies throughout the build lifecycle.

• Maintain Technical Quality Standards: Leverage functional expertise across rack-level power networking server and firmware architectures to evaluate build compliance against Cloudflare specifications.

• Support Materials Planning: Contribute to demand forecasting and materials planning for rack build programs aligning partner capacity with component lead times.

• Coordinate Supply Chain Logistics: Oversee inbound and outbound logistics for components and finished racks between partners and Cloudflare sites through to final shipment.

• Drive Partner Execution: Serve as an operational point of contact for external hardware integration partners regarding build progress scheduling and issue resolution.

• Track SLAs & Quality Metrics: Contribute to vendor scorecards and KPI tracking across build quality on-time delivery and cost efficiency; lead root-cause analyses for recurring defects.

• Maintain Program Visibility: Track hardware build cycles in Jira leading documentation status check-ins and project closeouts alongside cross-functional teammates.

• Automate Operational Workflows: Identify manual repetitive tasks across BOM reviews reporting and partner tracking using AI tools and LLM prompt engineering to streamline processes.

• Analyze Performance Data: Evaluate spend build timelines and quality trends using AI-assisted analysis tools to surface actionable operational insights.

• Build Shared Tooling: Develop document and maintain sustainable lightweight automation scripts and workflows for adoption across the broader team.

Qualifications

• Vendor & Manufacturing Experience: Professional background managing hardware vendor or contract manufacturing (EMS/ODM) relationships including BOM validation quality tracking and schedule management.

• Hardware & BOM Proficiency: Practical ability to evaluate rack-level technical specifications (power distribution networking server hardware firmware) to ensure manufacturing compliance.

• Program Management Discipline: Hands-on experience managing operational workflows in Jira with a track record of tracking and reporting on team KPIs and SLAs.

• Applied AI & Automation Skills: Practical experience using AI tools or LLMs to automate concrete workflows optimize reporting or perform data analysis.

• Cross-Functional Collaboration: Strong written and verbal communication skills with a track record of working effectively across engineering procurement supply chain and external partner teams.

• Background in data center infrastructure hardware (servers network switches rPDUs enterprise cabling).

• Experience writing lightweight scripts (Python Google Apps Script or similar) paired with AI developer tools.

• Familiarity with global hardware supply chain and logistics operations.

• Experience with Oracle ERP Cloud (e.g. SCM Procurement Inventory Management) or comparable ERP platforms such as SAP or NetSuite particularly for BOM management purchase orders and materials tracking.

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.