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RACING SERVICES LIASON Seasonal
Job Location:
Monthly Salary:
Posted:
29 July 2026 (30+ days ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WE LOVE OUR WORK.
- Conduct one-on-one and group training sessions for customers on betting platform functionality and wagering processes.
- Educate customers on betting terminology bet types odds formats and sports betting fundamentals.
- Create and maintain training materials tutorials guides and educational resources.
- Respond to customer inquiries regarding betting products features and promotions.
- Identify customer knowledge gaps and provide personalized coaching and support.
- Collaborate with Customer Support Operations Marketing and Compliance teams to ensure accurate and up-to-date training content.
- Collect customer feedback and recommend improvements to training programs and user experience.
- Stay current on industry trends betting products platform updates and regulatory requirements.
BRING US YOUR BEST.
- High school diploma or equivalent required.
- Bilingual Preferred
- Willingness and enthusiasm to train educate and support customers of varying experience levels.
- Patient approachable and committed to helping customers understand betting products platform features and responsible gaming practices.
About Company
Our 42 entertainment destinations across North America have something for everyone, and PENN Play membership rewards help our customers have more fun.
