Quality & Training Coordinator

As a Quality & Training Coordinator you will support quality assurance caregiver development client service and community relationships throughout the Sacramento area. Youll investigate and resolve client complaints and incidents conduct quality assurance visits support caregiver training and competency maintain detailed documentation and collaborate with clients caregivers healthcare providers referral sources and community partners.

This is a field-based highly independent role requiring strong judgment attention to detail effective communication and the ability to manage sensitive situations and difficult conversations. The role requires someone who can structure their own day follow through on investigations and quality concerns and represent Cambrian professionally in the community.

WHAT YOU WILL DO:

• Quality Assurance & Field Visits: Conduct in-home quality assurance visits and quality assurance phone calls follow agency guidelines identify quality concerns and support quality improvement initiatives.
• Complaints Incidents & Investigations: Investigate and resolve client complaints incidents and assigned accusations involving issues such as theft injuries damages and other concerns while ensuring timely communication appropriate corrective action and thorough follow-up.
• Documentation & Quality Reporting: Document all investigation activities communications and follow-up in company systems; generate quality reports and present findings as requested.
• Training & Caregiver Development: Coordinate and deliver orientation and ongoing training for new and existing care providers support training initiatives and ensure caregiver skill competency in both in-home and skills lab settings.
• Training Compliance & Communication: Monitor and report caregiver training compliance maintain accurate training documentation and communicate effectively with caregivers clients management and other stakeholders.
• Community & Referral Collaboration: Build and maintain positive relationships with regional centers healthcare providers hospitals community organizations workforce agencies referral sources clients caregivers and other external partners; attend community and referral meetings as assigned.

Qualifications :

MUST HAVE:

• Education: High school diploma or equivalent.
• Bilingual Communication: Bilingual English and Spanish.
• Drivers License & Transportation: Valid drivers license and access to a reliable vehicle to travel to client homes training locations community events and other required locations.
• Relevant Experience: Experience in caregiving caregiver training quality assurance investigations client services or a related service environment.
• Training & Presentation Skills: Ability to deliver engaging and effective training sessions and communicate information clearly to individuals and groups.
• Physical Requirements: Ability to bend and lift up to 50 lbs.
• Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel Word PowerPoint Teams SharePoint).

NICE TO HAVE:

• Quality Assurance Experience: Previous knowledge or experience with quality assurance investigations incident reporting or complaint resolution.
• Developmental Disabilities Experience: Experience working with individuals with developmental disabilities.
• Caregiver/DSP Experience: Previous caregiver Direct Support Professional or personal-care experience.
• Community & Referral Relationships: Experience working with regional centers hospitals healthcare providers community organizations referral sources or workforce development agencies.

Additional Information :

SKILLS CRITICAL FOR SUCCESS:

• Investigation & Problem Solving: Thoroughly investigates complaints and quality concerns gathers information identifies appropriate next steps and follows issues through to resolution.
• Communication & De-escalation: Communicates clearly and professionally during sensitive or difficult conversations with clients caregivers providers and external partners while remaining calm and solution-focused.
• Attention to Detail: Maintains accurate documentation follows required processes and ensures investigations reports and quality activities are completed thoroughly and timely.
• Independent Ownership: Structures the workday effectively manages competing priorities follows through on assigned quality issues and works independently while knowing when to escalate concerns.
• Professionalism & Compassion: Demonstrates compassion for clients and caregivers while maintaining appropriate professional boundaries and representing Cambrian positively in the community.
• Collaboration & Relationship Building: Builds trust and productive working relationships with internal teams clients caregivers regional centers healthcare providers referral sources and community partners.
• Adaptability: Adjusts quickly to changing priorities and varying complaint investigation and quality needs while maintaining accountability and service focus.

WHY YOULL LOVE THIS ROLE: 

Youll join a growing team where your work has a direct impact on client experience caregiver success and the quality of services Cambrian provides. This role offers the opportunity to work across quality assurance investigations training and community relationships while developing strong professional relationships throughout the Sacramento area.

This is a highly dynamic role where priorities can change based on the number and complexity of complaints incidents and quality concerns. Youll have the opportunity to make decisions solve problems and see issues through to resolution.

IMPORTANT INFORMATION: 

We believe in supporting not only those we serve but also each other fostering a collaborative and supportive work environment for all. Dungarvin Cambrian and Compass are Equal Opportunity Employers. 

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Remote Work :

No

Employment Type :

Full-time