Quality Training Coordinator

Empower Pharmacy is a visionary healthcare company dedicated to making quality affordable medication accessible to millions of patients nationwide. As the nations most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility were redefining whats possible in personalized medicine and pharmaceutical manufacturing. Were proud to be recognized as one of Houstons fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People Quality Service and Innovation. Guided by these principles weve created a uniquely integrated healthcare platform powered by advanced technology operational excellence and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience our teams work together to raise industry standards expand access to critical medications and improve outcomes for patients and providers across the country.

At Empower joining our team means more than starting a new role. It means becoming part of a mission-driven organization thats transforming healthcare at scale. We invest deeply in our people encourage bold thinking and create opportunities for growth leadership and innovation at every level. Your ideas matter here your development is supported and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving purpose-driven environment where innovation collaboration and ambition come together Empower Pharmacy is the place for you. Lets transform healthcare together.

Position Overview:

The Quality Training Coordinator strengthens operational excellence by coordinating training systems that support compliant consistent and scalable workforce readiness across Empowers rapidly expanding operations. This role manages training logistics documentation integrity reporting accuracy and continuous process improvements for Quality and Enterprise Training.

By leveraging artificial intelligence as a force multiplier the coordinator helps streamline scheduling content management analytics and informed decision-making while improving quality speed and operational efficiency. Success in this role requires the ability to thrive in Empowers hyper-growth highly regulated 503A and 503B environment while ensuring training practices remain inspection-ready and aligned with evolving business priorities.

High-performing individuals demonstrate strategic thinking disciplined execution learning agility proactive collaboration exceptional organization and accountability. They continuously improve training effectiveness employee readiness and organizational performance through data-driven execution while supporting compliance innovation adaptability measurable outcomes sustainable growth and customer confidence.

Essential Job Functions:

Training Operations

• Training Coordination: Coordinate Enterprise and Quality training schedules calendars instructors facilities materials and technology to support the seamless delivery of onboarding qualification retraining and continuous learning programs. Leverage AI-enabled scheduling workload forecasting and administrative automation to improve speed resource utilization learner experience and operational efficiency while maintaining inspection readiness within Empowers regulated manufacturing environment.
• Learning Administration: Manage employee enrollment attendance qualification tracking learning management system records and training documentation to ensure accuracy completeness and regulatory compliance. Use AI-supported workflows to identify overdue requirements automate notifications improve reporting accuracy and proactively address training gaps that could affect operational readiness compliance or business performance.
• Records Management: Maintain organized audit-ready training records controlled documents and learning resources in alignment with internal procedures quality standards and document control requirements. Apply AI-assisted document organization and validation tools to improve record integrity accelerate retrieval reduce administrative burden and support successful internal and external inspections.

Quality Excellence

• Compliance Support: Partner with Quality Enterprise Training and cross-functional stakeholders to ensure training programs remain aligned with evolving procedures regulatory expectations and operational priorities. Use AI-driven analytics to identify compliance trends recommend corrective actions and strengthen organizational readiness within Empowers fast-paced 503A and 503B environment.
• Performance Reporting: Develop maintain and distribute training dashboards performance metrics and compliance reports that provide meaningful operational insights to leadership. Use AI-powered analytics to identify patterns monitor effectiveness support informed decision-making and drive continuous improvement across training processes and employee development initiatives.
• Continuous Improvement: Evaluate training feedback operational data and performance trends to identify opportunities to improve learning effectiveness administrative efficiency and employee readiness. Apply structured problem-solving methodologies and AI-enabled insights to optimize processes enhance learner engagement and support sustainable operational excellence.

Collaboration and Execution

• Stakeholder Partnership: Build productive relationships with Quality Operations Enterprise Training and business leaders to coordinate training priorities communicate updates and proactively resolve issues. Leverage AI collaboration tools to improve information sharing streamline coordination and support consistent execution across departments and evolving business demands.
• Project Support: Contribute to audits inspections special projects process implementations and organizational initiatives that require training coordination and documentation support. Use AI-powered project management and workflow tools to improve execution speed increase visibility reduce administrative effort and ensure deliverables are completed accurately and on schedule.
• Operational Excellence: Demonstrate exceptional organization learning agility accountability and attention to detail while balancing multiple priorities in a hyper-growth environment. Continuously seek innovative approaches including responsible AI adoption to improve quality accelerate execution enhance employee readiness and strengthen Empowers culture of operational excellence and continuous learning.

Qualifications:

• Minimum of five years of experience in training and/or the pharmaceutical industry is required.
• High school diploma or equivalent is required. An associate degree in Business Administration Human Resources or a related field is preferred.
• Strong organizational multitasking communication and interpersonal skills with a proactive mindset attention to detail adaptability and commitment to industry trends and best practices.
• Proficiency in Microsoft Office applications including Word Excel PowerPoint Visio and SharePoint as well as learning management systems is required.
• Familiarity with current Good Manufacturing Practices (cGMP) pharmaceutical compounding and adult learning or training principles is preferred.

Key Competencies:

• Customer Focus: Builds trust through customer-centric solutions.
• Strategic AI: Guides responsible AI adoption and adaptation.
• Optimizes Work Processes: Drives efficiency with continuous improvement.
• Collaborates: Partners effectively to achieve shared goals.
• Resourcefulness: Secures and deploys resources efficiently.
• Manages Complexity: Simplifies and solves complex challenges.
• Ensures Accountability: Delivers on commitments with integrity.
• Situational Adaptability: Adjusts approach to shifting conditions.
• Communicates Effectively: Tailors messages to diverse audiences.

Values:

• People: Empowering people defines who we are.
• Quality: Excellence in every product every time.
• Service: Serving others is our highest purpose.
• Innovation: Advancing care through technology and discovery.

Employee Benefits Health and Wellness:

We offer comprehensive benefits to support your health well-being and future including medical dental and vision coverage paid time off 401(k) matching wellness perks IV therapy and compounded medications. Learn more: Requirements:

While performing the responsibilities of the job the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access input and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl.