Quality Program Manager – Global Hardware Supply Chain

Description

Oracle is seeking an experienced Quality Program Manager to lead the Global Stop Ship and Purge program across our hardware supply chain.

The Stop Ship and Purge program is Oracles global emergency-response system for managing critical hardware quality issues. When a potential quality concern is identified this role leads the structured process for containing affected products stopping movement through the supply chain coordinating investigation and remediation and safely restoring operations once the issue has been resolved.

This highly visible role provides end-to-end program leadership from initial issue identification through containment root-cause analysis corrective action recovery and closure. The Quality Program Manager will ensure every quality event follows a consistent framework maintains complete traceability meets audit requirements and minimizes potential impact to Oracles customers field operations and OCI data centers.

The ideal candidate brings deep quality program-management experience within a manufacturing or complex hardware supply-chain environment. Success requires the ability to lead urgent cross-functional programs involving external manufacturers suppliers product teams engineering field services logistics and data-center operations.

Responsibilities

Key Responsibilities

• Own and manage Oracles Global Stop Ship and Purge program for hardware products and supply-chain quality events.
• Lead the complete lifecycle of critical quality issues including identification containment investigation root-cause analysis corrective action recovery and formal closure.
• Establish clear decision gates for stopping holding purging releasing and restarting products within the supply chain.
• Coordinate rapid-response and Tiger Team activities involving manufacturing engineering product supplier quality logistics field services and OCI data-center teams.
• Ensure quality events are managed through consistent processes tools documentation approvals and escalation paths.
• Maintain full traceability and audit-ready records demonstrating how quality issues and corrective actions were managed.
• Lead Root Cause and Corrective Action training and promote consistent use of failure-analysis and corrective-action methodologies.
• Partner with external manufacturers and suppliers to investigate quality concerns identify root causes implement containment measures and track remediation through completion.
• Engage with manufacturing product-design teams services account teams and customers to identify quality trends and improvement opportunities.
• Define track analyze and report quality metrics case-rate data emerging trends corrective actions and program health.
• Present risks decisions recovery plans and quality-performance insights to senior leadership.
• Use Voice of the Customer and field-quality data to improve products processes controls and customer outcomes.
• Identify opportunities to strengthen quality-management systems and improve the efficiency and consistency of global quality-response processes.
• Manage assigned quality initiatives end to end including requirements schedules dependencies risks milestones executive reporting and operational handoffs.
• Establish operating rhythms that provide clear visibility into program status decisions ownership escalations and outstanding actions.
• Support ongoing compliance with applicable quality standards certification requirements and internal controls.

Required Qualifications

• Strong quality program-management experience within manufacturing hardware electronics or another complex physical-product supply chain.
• Demonstrated experience leading high-priority quality events from initial containment through investigation corrective action validation and release.
• Working knowledge of Quality Management Systems root-cause analysis corrective and preventive action failure analysis and continuous improvement.
• Experience collaborating with external manufacturers suppliers engineering product logistics field-service and customer-facing teams.
• Strong understanding of manufacturing and supply-chain control points including how products or materials are stopped contained evaluated released and returned to production.
• Experience creating and maintaining formal controls process documentation quality records and audit traceability.
• Ability to lead complex programs involving multiple organizations competing priorities incomplete information and urgent timelines.
• Strong analytical skills including the ability to identify trends define meaningful quality metrics and translate data into actions and recommendations.
• Excellent written and verbal communication skills with the ability to present complex quality issues risks and decisions to technical teams and executive leaders.
• Ability to influence outcomes and drive accountability across teams without relying on direct reporting authority.

Preferred Qualifications

• Experience supporting server networking storage semiconductor data-center or other complex hardware products.
• Knowledge of ISO 9001 TL 9000 or comparable quality-management standards.
• Experience supporting product-compliance certifications or audits involving standards such as UL CSA TUV CQC or CCC.
• Experience developing or delivering Root Cause and Corrective Action training.
• Background in supplier quality reliability engineering manufacturing quality or field-quality management.
• Experience with supply-chain security hardware authenticity chain-of-custody controls counterfeit-component prevention or secure product lifecycle management.
• Familiarity with security and risk frameworks such as ISO 27001 SOC 2 NIST DoD or CMMC.
• Experience conducting supplier risk or security assessments and tracking corrective actions and remediation plans.

What Success Looks Like

The successful candidate will create a disciplined and repeatable approach to managing critical hardware quality events globally. They will ensure that Oracle responds quickly when issues arise maintains complete visibility and traceability throughout the process protects customers and field operations and safely restores supply as efficiently as possible.

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90100 to $209500 per annum. May be eligible for bonus and equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracles onboarding process and consistent with applicable law US-based employees are required to complete identity verification which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.