Quality Manager

About the Role:
The Quality Manager also known as Quality Assurance Manager or QA Manager is responsible for leading and maintaining a robust quality management system within a manufacturing environment. This role focuses on ISO 9001 compliance continuous improvement process optimization and customer satisfaction. The Quality Manager plays a critical role in ensuring product quality driving corrective and preventive actions and supporting cross-functional teams in achieving operational excellence and regulatory compliance.

Responsibilities:

• Develop implement and maintain the Quality Management System in compliance with ISO 9001 standards and industry best practices
• Lead internal and external audit programs including customer audits and regulatory inspections
• Drive corrective and preventive actions root cause analysis and nonconformance resolution using methodologies such as CAPA and 8D
• Collaborate with cross-functional teams including manufacturing engineering and design to ensure quality standards are integrated throughout product lifecycle
• Support design and development activities including design reviews risk management validation verification and design transfer to production
• Establish and monitor quality metrics KPIs and statistical process control methods such as SPC SQC FMEA and DOE
• Oversee complaint handling customer feedback and product recall processes to ensure timely resolution and continuous improvement
• Lead and mentor quality technicians and team members fostering a culture of quality and accountability
• Implement process validation process improvement initiatives and quality training programs across operations
• Prepare and present reports on quality performance trends and system effectiveness to leadership

Qualifications:

• Bachelors degree in Engineering Quality Management or a related field or equivalent work experience
• Minimum 3 years of experience with ISO 9001 quality systems in a manufacturing environment
• At least 1 year of experience managing or supervising quality personnel
• Strong knowledge of quality tools and methodologies including SPC SQC FMEA DOE CAPA and root cause analysis
• Experience with MRP or ERP systems in a manufacturing setting
• Proven ability to lead process improvement initiatives and cross-functional teams
• Excellent written and verbal communication skills with strong interpersonal abilities
• Strong analytical problem-solving and organizational skills
• Proficiency with computer systems data analysis tools and reporting software

Desired Qualifications:

• Certification in quality management such as ASQ Certified Quality Manager (CQM) or Certified Quality Engineer (CQE)
• Experience in advanced manufacturing electronics materials science or high-precision component production
• Familiarity with regulatory standards and compliance requirements in highly controlled industries
• Experience with risk management frameworks validation protocols and reliability engineering
• Knowledge of Lean Manufacturing Six Sigma or continuous improvement methodologies
• Demonstrated ability to drive operational excellence and cost reduction initiatives