Quality Data Analyst

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.

Essential Duties and Responsibilities

Proactively solicit feedback to develop and maintain reporting tools and dashboards that monitor key

performance indicators (KPIs) that provide visibility into customer satisfaction

Analyze customer satisfaction data to identify trends patterns and areas for improvement translating

insights into actionable recommendations

Conduct root cause analysis on customer feedback to drive continuous improvement initiatives

Prepare reports and presentations for stakeholders communicating findings and recommendations

effectively

Work with the larger Quality team and assist as needed with program management activities

Coordinate the efforts and cross functional responses to Customer quality requirements and Customer

audit programs such as GMP (Good Manufacturing Processes) and Social Responsibility

Assist with the maintenance of the Chamberlain Groups Quality Management System for ISO9001 by

conducting internal audits and managing any necessary follow up

Drive cross functional initiative to assess develop and expand our Net Promoter Score (NPS) metric;

this entails assessing data to determine how we can improve response rate on current dealer metric as

well as develop capability to gather NPS data from end-users and potentially Community customers.

Engagement with other Data Analysts within Global Operations and Chamberlain to ensure best-in

class practices are deployed and assess new technologies enabling data analysis and visualization.

Prepare code to efficiently extract data tables from DataBricks tool and similar technology.

Comply with health and safety guidelines and rules; managers should also ensure compliance across

their teams.

Protect Chamberlain Groups reputation by keeping information confidential.

Maintain professional and technical knowledge by attending educational workshops reading

professional publications establishing personal networks and participating in professional societies.

Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

Bachelors Degree in Business Information Systems Business Analytics Statistics Engineering or another related field

Experience:

3-5 years of relevant experience

Experience in interpreting data and translating it into actionable insights

Knowledge Skills and Abilities:

Strong analytical skills with proficiency in data analysis tools such as Excel SQL or similar

Familiarity with data visualization tools (e.g. Tableau Power BI)

Ability to work collaboratively fostering strong relationships across teams

Ability to up-level big data for VP and above use.

A self-starter with the demonstrated ability to take initiative who can proactively identify

issues/opportunities and recommend actions

Strong results orientation with a proven track record of flawless execution and strong attention to detail

Exceptional communication skills both verbal and written with the ability to present findings to diverse

audiences.

Strong problem-solving abilities with a keen attention to detail

A collaborative mindset with the ability to work across multiple teams and departments

Adaptability and a proactive approach to tackling challenges

A genuine passion for enhancing customer satisfaction

Preferred Qualifications

Experience:

4 years of work experience within Analytics/Business Intelligence or Quality leading projects building

actionable data-driven recommendations.

Experience with customer relationship management (CRM) systems and customer feedback platforms

Experience with Project Management/Tracking tools such as Jira

Experience with ISO9001:2015

Experience with quality management

Knowledge Skills and Abilities:

Understanding of customer satisfaction metrics and key performance indicators (KPIs)

Understanding of basic quality principles

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.