Quality Control Lead- Warehouse Operations Orlando

Position Overview

The Quality Control (QC) Lead will oversee Quality Control of all equipment within a specific area of focus. (Audio/Video/Lighting). Establishing and documenting standard Quality Control processes for each item and will be responsible for training all Warehouse Technicians in the Quality Control area. Additional responsibilities include maintaining spare parts inventory and providing overall assistance to internal and external team members. The Quality Control Lead will report to one of the following: Warehouse Operations Regional Director Warehouse Operations Director or Warehouse Operations Manager.

Key Job Responsibilities

Manage Weekly Quality Control Strategy

Review and Prioritize Quality Control needs daily with Receiving and Pick Teams and partnership with the Supervisor and Manager of Warehouse Operations.

Assign tasks to Quality Control assigned Warehouse technicians for completion each day/week.

Perform regular audits to ensure compliance with all Quality Control standards.

Training

Create standardized Quality Control processes for each item.

Provide training and guidance for Warehouse technicians on proper Quality Control standards.

Equipment Quality Control /Maintenance

Perform technical & cosmetic Quality Control/maintenance on Encore equipment and road cases. Includes show related items and facility related items.

Maintain Firmware updates.

Customer Service

Provide excellent service and strive to exceed the expectations and needs of internal and external customers.

Maintain positive relationships with Encore teams through effective communication and excellent service.

Provide Quality Control status updates to Warehouse stakeholders.

Equipment Handling and Tracking

Sort scan and perform Quality Control on incoming equipment.

Re-shelf equipment after gear is sorted and Quality Control process completed.

Assist with Inventory accuracy updates of non-barcoded items.

Perform annual physical inventory of equipment.

Keep work area orderly.

Systems Knowledge

Understands company processes and follows procedures.

Utilize Navigator software to manage inventory accuracy.

Job Qualifications

3-5 years of event technology experience with a specialty in Audio Video or Lighting is required.

o 60 Day Training Requirement-Technical 1-Star Professional 200 and (1) Technical Level 300 in A/P/V/L.

New Encore Team Members must pass the Technical Specialist assessment in designated discipline (Audio Video or Lighting)

Internal Team Members must validate/complete all Training requirements within 60 days of hire.

New Encore team members must validate/complete all Training requirements within 60 days of hire.

Ability to comprehensively train on Quality Control processes.

Self-motivated resourceful individual with the ability to work well independently and in groups

Good mechanical skills

Basic computer/Microsoft Office (Word Excel) skills

Ability to take direction & communicate with managers and subordinates

Ability to interact professionally and effectively with a diverse work force customer base and senior level management

Strong customer client and coworker interface experience and abilities.

Strong Organizational skills

Must be able to lift 50 lbs.

Competency Group

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Instills Trust

Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are: Continuously Frequently Occasionally and Never.

Physical Activities

Sitting: 2-3 Hours

Standing: 4-5 Hours

Walking: 4-5 Hours

Stooping: 2-3 Hours

Crawling: 2-3 Hours

Kneeling: 2-3 Hours

Bending: 2-3 Hours

Reaching (above your head): 2-3 Hours

Climbing: 0-1 Hours

Grasping: 4-5 Hours

Lifting Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Occasionally

Carrying Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs: Occasionally

Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Frequently

Peripheral Vision: Occasionally

Depth Perception: Frequently

Hearing: Continuously

Pushing/Pulling Requirements

0 - 15 lbs*: Continuously

16 - 50 lbs*: Frequently

51 - 100 lbs*: Frequently

Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling on an individual venue or a representation of venues in that city or area. When in the Warehouse work will be completed in an environment with exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days evenings weekends and holidays.

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