Quality Control and Process Manager

We are seeking a methodical analytical and highly organized Quality Control and Process Manager to join our financial services this role you will be the custodian of operational excellence ensuring that our internal workflows are flawlessly documented consistently executed and rigidly compliant with industry standards. The ideal candidate will bridge the gap between compliance and execution fostering a culture of Continuous and Never-Ending Improvement (CANI) while supporting cross-functional teams to maintain peak operational quality.

Location: This position is based in Des Moines IA. A hybrid work schedule is available with a mix of in-office and remote work to support collaboration flexibility and business needs.

What Youll Do

Training & Process Adoption

• Design develop and deliver comprehensive training programs to ensure seamless organizational onboarding of new and updated operational workflows.
• Actively monitor and drive firm-wide adoption of standardized workflows identifying and addressing gaps in team execution.
• Create accessible training aids guides and modules to support ongoing staff development and competency.

Quality Standards & Compliance

• Establish maintain and enforce robust quality control benchmarks across all financial service lines (e.g. client onboarding report generation transaction processing).
• Conduct regular internal audits to ensure operations strictly adhere to corporate policies client agreements and industry regulatory frameworks.
• Identify compliance risks or deviations from quality standards and implement immediate corrective action plans.

Quality Metrics & Reporting

• Define track and analyze key performance indicators (KPIs) and quality metrics (e.g. error rates turnaround times client satisfaction markers).
• Develop clear data-driven dashboards and regular reports for the executive leadership team.
• Utilize data trends to pinpoint recurring operational bottlenecks or systemic quality vulnerabilities.

Process Improvement

• Champion a firm-wide culture of Continuous and Never-Ending Improvement (CANI) by regularly auditing existing workflows for inefficiencies.
• Lead root-cause analysis initiatives following any service delivery errors to prevent recurrence.
• Proactively research and recommend modern automation tools software integrations or methodology updates to enhance operational scalability.

Core Process Documentation

• Own the centralized firm library of Standard Operating Procedures (SOPs) process maps and operational manuals.
• Ensure all core processes are documented with crystal clarity keeping them meticulously updated as systems technologies or regulatory demands evolve.
• Translate complex technical or regulatory requirements into highly digestible step-by-step operational workflows.

Cross-Functional Process Support

• Collaborate closely with leaders across various departments (e.g. Advisory Tax Compliance IT and Client Services) to ensure seamless inter-departmental handoffs.
• Serve as an internal consultant to help individual departments map out refine and troubleshoot their unique localized processes.
• Ensure that changes made within one department do not create friction or compliance risks in upstream or downstream workflows.

Whats in it for you

We provide a total rewards package focused on your health family and financial security. This includes comprehensive medical dental and vision options alongside company-paid disability and life insurance. We support your work-life balance with PTO paid holidays volunteer time off and paid parental leave. Finally we invest in your future through a 401(k) plan and a robust Employee Assistance Program for professional support.

Compensation: The anticipated salary for this position is $100000-$120000 based on your level of experience and technical expertise.

Education: Bachelors degree in Business Administration Finance Operations Management or a related field.

Experience: 5 years of experience in process management quality control or operations within the Financial Services industry (wealth management banking or corporate financial services preferred).

Certifications: Lean Six Sigma (Green or Black Belt) BPM (Business Process Management) or equivalent process improvement certifications are highly preferred.

Technical Savvy: Proficiency with process mapping tools (e.g. Lucidchart Visio) and project management platforms (e.g. Asana ClickUp).

Attributes: Exceptional attention to detail strong analytical problem-solving skills and the interpersonal tact required to drive change management across diverse teams.

Physical Requirements:

• Ability to stand or sit for extended periods of time in an office environment.
• Working on a computer for extended periods of time.
• Ability to occasionally lift up to 15 pounds.