Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Location: Acton MA 01720

Type: Full-Time (Direct Hire)

Job Summary

We are seeking aQuality Assurance Specialistto support all aspects of quality control continuous improvement and quality system management within a hands-on manufacturing environment. Working with at-home skate sharpening equipment They will oversee incoming/outgoing RMA processes quality inspection for mechanical and electro-mechanical components non-conformance investigations equipment calibration and supplier quality resolution.

Key Responsibilities

• Coordinate quality inspection activities for mechanical and electro-mechanical products and components.
• Manage inbound and outbound Return Merchandise Authorizations (RMAs) working directly with suppliers and customers to address quality issues.
• Investigate product and process non-conformances to identify operational defects and failure trends.
• Support root cause analysis processes and execute effective corrective actions to mitigate quality issues.
• Work closely with external suppliers to resolve incoming material and component quality non-conformances.
• Coordinate and maintain equipment calibration schedules records and compliance documentation.
• Review mechanical drawings product specifications and inspection requirements using Geometric Dimensioning and Tolerancing (GD&T).
• Maintain quality documentation standard procedures records and related quality control information.
• Collect and organize quality data to generate reports charts and performance metrics using Excel.
• Assist with the ongoing development maintenance and upkeep of the companys Quality Management System (QMS).
• Support continuous improvement initiatives and fulfill day-to-day quality needs across the organization.
• Collaborate with Operations and other internal departments to resolve product and process quality issues.

Required Skills & Experience

• 3 to 5 years of experience in a Quality Assurance or Quality Engineering role with mechanical products in a manufacturing environment.
• Strong working knowledge of GD&T and demonstrated ability to read and interpret mechanical drawings.
• Direct experience managing RMAs investigating non-conformances and executing corrective actions.
• Proficiency with Microsoft Excel specifically for data gathering metrics tracking and chart generation.

Benefits

• Competitive salary
• Comprehensive health dental and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) plan with company match
• Opportunities for professional growth and advancement

Required Skills:

Quality Assurance Professionals