Quality Assurance Engineer TX

Position Summary

We are seeking a detail-oriented and tech-forward Quality Assurance Engineer/Technician to support our electric meter refurbishment and RMA operations across two locations (Manor TX and Baxter MN). This role is ideal for an early-career QA professional who brings strong analytical skills proficiency in Excel and an aptitude for adopting and improving digital workflows.

The QA Technician ensures consistent product quality manages the full RMA process configures work orders optimizes workflow systems and maintains up-to-date standard operating procedures to support efficient production and an exceptional customer experience.

Location: Onsite at Manor Texas **(This is NOT a remote position)**

Key Responsibilities

RMA (Return Material Authorization) Management Smartsheet NetSuite Excel

• Own the RMA process from intake to closeout.
• Log and categorize incoming customer returns; validate documentation completeness.
• Communicate with customers regarding status updates clarifications and final reports.
• Communicate with and support Production team to ensure timely processing.
• Conduct root cause investigations including programming and calibration data to determine remediation & corrective actions
• Generate RMA reports to identify trends and support continuous improvement.

Systems Integration & Process Optimization Smartsheet NetSuite Excel

• Utilize product manuals to accurately create part numbers as needed against existing schema NetSuite
• Build and troubleshoot customer-specific data converters as needed Excel
• Update and refine reference chart standards Excel
• Improve functionality of existing quality control forms Excel
• Ensure cohesion between existing reference charts and current/future QC forms between Master Documents and Templates Excel

Meter Refurbishment Process Quality Assurance Excel

• Review audit & correlate current production processes with final inspection results.
• Identify improvements & update quality control processes to improve quality consistency.

Configure Work Orders per Customer Requirements NetSuite File Directory

• Build customer-specific work order templates.
• Make configuration requests to customers and proactively follow up.
• Implement standardized filing structures into the customer directory as needed.
• Integrate corrective actions and maintain information updates across Work Order templates.

Required Qualifications

• 15 years of experience in Quality Assurance electronics repair lab testing or technical operations.

• Strong proficiency in Microsoft Excel (pivot tables VLOOKUP/XLOOKUP data validation charts).

• Ability to interpret technical specifications and follow structured processes.

• Strong written and verbal communication skills especially in customer support contexts.

• High attention to detail and discipline in documentation.

• Technical aptitude and comfort adopting new software tools and digital processes.

Preferred Qualifications

• Experience with electric meters utility products or electronics manufacturing.

• Exposure to programming/configuration tools firmware utilities or calibration equipment.

• Familiarity with root cause analysis methods (5-Whys fishbone containment/corrective action).

• Experience in ISO-driven or highly regulated environments. Key Competencies

• Analytical Thinker: Able to identify patterns troubleshoot and validate data accuracy.

• Process-Focused: Follows structured steps reliably and consistently.

• Customer-Centric: Communicates clearly and professionally with external stakeholders.

• Adaptable: Willing and eager to learn new technology and process improvements.

• Collaboration: Works effectively with production operations and engineering teams.

Physical Requirements

• Ability to stand or move throughout the production floor as needed.

• Ability to lift up to 30 lbs occasionally.

• Comfortable working in a technical workshop/production environment.

Comprehensive Benefits Package:

• Medical/Dental/Vision Plan & 401K Accrued Paid Time Off (PTO) starting Day 1 Paid Holidays Mileage Reimbursement or a Company Vehicle.

Equal Opportunity Employer

Sparus Holdings is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO Statement

Sparus Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Reasonable Accommodation Requests

Sparus Holdings is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or accommodation while seeking employment please email . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Know Your Rights Poster

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Pay Transparency Non-Discrimination Provision

Sparus Holdings will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay. Please see thePay Transparency Nondiscrimination Provisionfor more information.