QA Management Analyst – State Agency- 25hr W2 Phoenix, Mostly Remote 1 Year
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Job Summary
QA / Management Analyst State Agency $25/hr W2 Phoenix Mostly Remote 1 Year
SunSoftOnline is hiring an eServices Management Analyst for an Arizona state agencys Taxpayer Services division.
Requirements before applying: Phoenix metro residency with your city on your resume U.S. citizen or green card holder no sponsorship W2 only no C2C.
REQUIRED:
- 1-2 years of management analysis experience
- XML (Altova XMLSpy)
- Quality Assurance testing
- SQL MS SQL Server Management Studio
- Analysis of technology and information systems
- Strong analytical skills: collecting relevant data organizing and synthesizing it into fundamental issues identifying probable causes and developing options and solutions
Preferred: one or more years in tax-related service or administration bachelors degree in business computer information systems or a related field Azure DevOps.
The work:
Analysis and quality assurance testing. Conducting analysis and QA testing of eServices programs services policies procedures and processes to identify and eliminate non-value-added steps. Planning and conducting analyses of problems or improvement opportunities. Defining needs by conferring with agency staff and outside entities. Developing and conducting surveys compiling information documenting and analyzing findings and preparing comprehensive reports with recommendations. Presenting recommendations to management and coordinating implementation. Developing and conducting QA test plans.
Technical support. Building QA testing plans conducting testing and analysis of systems and providing helpdesk services to internal customers troubleshooting concerns and providing consultation.
Compliance and continuous improvement. Staying current on laws regulations policies and best practices related to taxation through research industry membership and continuing education. Applying lean principles within the Arizona Management System. Contributing to unit policies procedures and operational manuals. Completing periodic metrics projects and reports.
The facts: $25/hr W2 primarily remote with occasional in-office days at 1600 W Monroe Phoenix Monday-Friday 8 AM-5 PM starts October 13 2026 runs one year in-person interview in Phoenix within a week of the close HireRight background check and drug screening.
Closes Thursday September 24 at 3 PM.
Required Skills:
1-2 years management analysis experience XML (Altova XMLSpy) QA testing SQL MS SQL Server Management Studio analysis of technology and information systems.
Required Education:
Preferred: tax service or administration experience bachelors in business or computer information systems Azure work: analyzing eServices programs and processes to improve efficiency developing and conducting QA test plans gathering requirements documenting findings preparing reports and presenting recommendations. Some helpdesk support for internal customers.
