Public Service Manager II

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Office of Information Technology

Opening Date:September 28 2026

Closing Date:October 09 2026

Grade / Admin Unit:32 / Confidential

Job Class Code:MH32
Salary: $89552.32- $126526.40/Annually (*includes a 10% recruitment and retention stipend)
Position Number:

Location: Augusta

Telework:Partial/ Hybrid with management approvalupon completion of probationary period.All telework must be performed in the State of Maine.

Currently this position is not eligible for visa sponsorship or STEM OPT extensions.

JOB DESCRIPTION:

The primary focus of the Public Service Manager series is to administer one or more statewide policies or programs and to directly manage and oversee operating support or administrative functions of an agency or agency subdivision with differing levels of scope accountability and complexity. The manager implements program policies and initiatives in support of agency goals and objectives established by executive management. The manager may be a member of the agencys senior management team. Supervision is exercised over a variety of personnel and work is performed under administrative direction. Positions in this classification may direct at least two major programs or manage a small to medium division. The programs are established by statute regulation grant agency mission but the scope of the program is not well defined and it is the responsibility of the manager to develop the parameters. The manager at this level requires substantial experience and seasoning in the program areas managed or post-graduate education plus experience. Work involves managing the development of technical guidelines regulations policies and other materials; directing and performing staff support activities in the areas of financial human resource legal and technology; approving fiscal transactions within set limits; and/or providing daily program administration of a variety of activities. The impact of the program managed has a small to medium relative relationship to the overall mission of the organization and the manager may contribute to and provide substantive advice on programs managed. Examples of working titles at this level may be Administrative Services Agency Technology or Information Systems Division or Program Service Managers.

MaineIT embraces the following core values (C.A.R.E.)

• Customer-Focus Ensuring our customers are heard and their needs are met.

• Accountability Holding ourselves to a high standard through transparency with stakeholders.

• Responsiveness Providingtimelyupdates in a proactive manner.

• Empathy Delivering people-focused services with emotional intelligence.

WHATS IN IT FOR YOU

This engaging and challenging work will provide the selected candidate with an opportunity to become a trusted IT advisor to the agencies MaineIT serves as well as lead multiple development teams that are responsible for supporting those agencies application needs. Put your skills and experience to the test while gaining an understanding of complex systems crafting robust solutions to a variety of IT challenges and collaborating with a cross-section of users vendors and other IT staff.

RESPONSIBILITIES:

The PSMII will be responsible for managing all application support efforts for the Dept. of Corrections Dept. of Public Safety and Dept. of Veterans and Emergency Management Services. Those responsibilities will include but not limited to: managing OIT resources assigned collaborating with the Department/customer to evaluate technology requests and procurements and managing the IT Application Support budgets for the Departments. The PSMII will also engage with other OIT teams to ensure quality technology service delivery to the Departments as OIT makes strategic changes in our technology service delivery models.

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Knowledge

• Enterprise application development methodologies tools and lifecycle management.
• IT governance standards and policies including security and compliance frameworks.
• Strategic planning and long-range IT forecasting.
• Budget development and financial management for IT projects and operations.
• Project management principles (e.g. Agile Waterfall hybrid models).
• Organizational change management and business process improvement.
• Vendor and contract management in a technology context. (e.g. IT Procurement)
• Public sector IT operations and regulatory environment (if applicable to the agency).

Skills

• Leadership and team management including hiring mentoring and performance management.
• Stakeholder engagement and relationship building with business and technical partners.
• Negotiation and conflict resolution especially in cross-functional or high-stakes environments.
• Analytical thinking to assess business needs and translate them into technical solutions.
• Effective communication both written and verbal for technical and non-technical audiences.
• Decision-making under uncertainty especially in complex or controversial situations.
• Presentation and public speaking including preparing educational or informational materials.

Abilities

• Act on behalf of executive leadership and represent the organization in high-level discussions.
• Manage multiple teams and projects simultaneously across diverse technical domains.
• Align IT initiatives with business goals and ensure delivery of value-added services.
• Forecast and plan for future technology needs including staffing and infrastructure.
• Develop and enforce standards and best practices across application teams.
• Lead innovation and modernization efforts in application development and support.
• Navigate political and organizational dynamics to achieve consensus and drive results.

MINIMUM QUALIFICATIONS:

Seven (7) years of progressively responsible experiencein applicationsystem analysis and/orprogramming including a minimum of one (1) year in a working supervisor role -OR- aBachelorsDegreeandthree (3)years of progressively responsible experience in application system analysisincluding a minimum of one (1) year in a working supervisor role -OR- aMastersDegreeandone (1)year of progressively responsible experience in application systems analysis in a working supervisor role.

Special preference will be given to individuals whohaveexperience in:

• Developing applicationswithin theSystems Development Lifecycleframework
• Technology Oversight of vendors and their applications.

APPLICATION INSTRUCTIONS:

Pleasesubmita cover letter along with a current resume and three (3) professional references.

In order forus to properlydetermineif you meet the minimum qualifications for any posting you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.

CONTACT INFORMATION:Formore information orquestions specific to the position please contact:

The selected candidate willbe requiredto pass the required background checks (fingerprinting may berequired) as a condition of employment.

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Balance Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leaveand3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.

• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($11857.68-$13950.24 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.

• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.

• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

• Retirement Plan The State of Maine contributes18.86% of payto the Maine Public Employees Retirement System (MainePERS) on behalf of the employee.

• Gym Membership Reimbursement Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

• Health and Dependent Care Flexible Spending Accounts Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

• Public Service Student Loan Forgiveness The State of Maine is a qualified employer for this federal program. For more information visit theFederal Student Aid office.

• Living Resources Program Navigate challenging work and life situations with our employeeassistanceprogram.

• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceiveforty-two (42) consecutive calendar days of fully paid parental leave.Additional unpaid leave may also be available under theFamily and Medical Leave Act.

• Voluntary Deferred Compensation Saveadditionalpre-tax funds for retirement in aMaineSaves457(b) account through payroll deductions.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of aboutadditionalwellness benefitsfor State employees from theOffice of Employee Health and Wellness.

Note: Benefits may varysomewhat accordingto specific collective bargaining agreements and are prorated for anything less than full-time.

Theresa job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills.

Applicantsdemonstratejob requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

Ifyourelooking for a great next step and want to feel good about what you dowedlove to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying

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