Public Safety Systems Specialist

Performs complex technical and analytical work supporting public safety software data systems reporting and technology operations. Serves as the primary administrator for routine operation of assigned police department systems including user management configuration testing troubleshooting data exchange reporting support and system documentation. Works under general direction with considerable latitude for initiative and independent judgment.

Required Additional Documents

• Hiring Process Letter
• Background Waiver

Duties and Responsibilities

• Administers assigned police department software and public safety systems including RMS Standards Guardian Tracking electronic warning and citation systemsPowerDMS and other assigned platforms.
• Performs routine user administration permissions management account setup and removal pick list maintenance configuration changes and other approved system administration tasks.
• Performs daily system support and troubleshooting. Receives and documents user issues identifies likely causes resolves problems within assigned authority coordinates with City Information Technology when appropriate and escalates significant or recurring issues to the manager or vendor.
• Coordinates monthly and periodic software release activities for assigned systems including review of release information testing documentation of impacts communication with users and implementation of approved changes.
• Supports implementation of new software integrations modules workflows and technology projects. Performs testing documents results assists with user acceptance and helps prepare systems for production use.
• Collects validates extracts and organizes data from department systems for recurring reports management requests accreditation needs grant applications audits strategic planning and analysis projects.
• Creates and maintains recurring reports queries dashboards maps charts and data products using Power BI Crystal Reports ArcGIS or similar tools as assigned.
• Maintains system documentation technical procedures configuration records user guides testing records vendor support information and continuity materials for assigned systems.
• Assists with policy administration by maintaining approved policy documents inclusive of CALEA Standards in the department policy management system routing drafts and revisions through established workflows tracking acknowledgments and publishing approved changes. Provides technical or system related information for policy drafts when requested.
• Supports grant development by gathering technical specifications system information quotes data performance measures and other supporting material requested by the manager for grant applications and required reporting.
• Researches software features system options vendor solutions and technical alternatives and provides findings and recommendations to the manager.
• Assists with department audits accreditation analysis administrative reviews and the release of training on PowerDMS and operational reviews by producing requested system records reports access information and supporting data.
• Provides user support and training for assigned systems and develops practical instructions that help employees use public safety technology accurately and efficiently.
• Performs other duties as assigned.

• Associates degree or equivalent from an accredited college or university in a Technology Criminal Justice Business or related field and a minimum of one-year related work experience supporting software systems databases reporting public safety technology or a related function.

• High school diploma and a minimum of three years related work experience supporting software systems databases reporting public safety technology or a related function.

• Valid drivers license Texas or any other US State

• Bachelors degree or equivalent from an accredited college or university.
• Two or more years related work experience with public safety systems software administration data reporting or technology support.
• Experience working for a governmental entity such as a city county or state agency.
• Work experience with Power BI Crystal Reports SQL based query tools or similar reporting and visualization tools.
• Work experience using ArcGIS or similar mapping software.

Knowledge Skills and Abilities

• Knowledge of police administration organization records and public safety technology workflows.
• Knowledge of City and departmental policies and procedures.
• Knowledge of applicable criminal laws city ordinances administrative requirements and security requirements relevant to assigned systems and data.
• Knowledge of police data needs records workflows prosecutor reporting needs and state and federal crime data reporting requirements.
• Knowledge of databases data collection validation reporting system interfaces user permissions and basic data governance principles.
• Ability to maintain advanced operational knowledge of assigned public safety software and perform system administration testing troubleshooting reporting and documentation tasks.
• Ability to troubleshoot software and reporting problems identify root causes document issues and develop effective solutions within established law policy security requirements and assigned authority.
• Skill in the use of public safety technology software specialized equipment and reporting tools.
• Ability to follow security access control confidentiality and data protection procedures and identify issues requiring escalation.
• Skill in using resources effectively managing competing tasks documenting work and identifying ways to improve service and system reliability
• Ability to work effectively as part of a team accept direction coordinate with users and technical personnel and independently complete assigned responsibilities
• Ability to communicate effectively with employees technical staff vendors and other stakeholders in written verbal and visual formats.

Physical Demands
While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified in this position.

Job offer and continuation of employment with the City of Leander is contingent upon:

• Proof of education certification(s) and experience as listed on the employment application based on the job posting requirements.
• Satisfactory results from a pre-employment criminal history background and driving record check.
• Legal authorization to work in the United States without sponsorship. *
• Compliance with the Selective Service Registration for male US citizens and immigrants who are ages 18-25.

*The City of Leander participates in E-Verify! Information from each new employees Form I-9 will be provided to the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) to confirm work authorization.

The City of Leander is an equal opportunity employer and does not discriminate on the basis of race color religion sex (including pregnancy gender identity and sexual orientation) national origin age (40 or older) disability or genetic information in employment.

Applicants should communicate requests for disability-related accommodations during the application process to our Human Resources Department at or . Deaf and hard of hearing applicants may contact our office via Relay Texas at 7-1-1 or(TTY/TDD).