PT Self Checkout Ambassador 02519

Are you a people person who loves keeping things moving with a smile Were looking for a Self-Checkout Ambassador to be the welcoming friendy face of our checkout area!

In this role youll help shoppers navigate our new self-service kiosks answer questions troubleshoot quick fixes and make sure Ms. Johnson leaves having had a fast and friendly experience. If you enjoy a dynamic active envoiroment where you get to chat and help people all day wed love to have you on our team!

Are you a people person who loves keeping things moving with a smile Were looking for a Self-Checkout Ambassador to be the welcoming friendy face of our checkout area!

In this role youll help shoppers navigate our new self-service kiosks answer questions troubleshoot quick fixes and make sure Ms. Johnson leaves having had a fast and friendly experience. If you enjoy a dynamic active envoiroment where you get to chat and help people all day wed love to have you on our team!

service standards. To be friendly courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices maximizing sales through excellent customer service.
Duties and Responsibilities:
Smile and provide prompt accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses their name whenever possible
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience

Respond timely to customer inquiries and self-checkout system notifications

Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction
When needed assist in scanning the customers order and provide instructions on payment

Complete self-checkout voids age restricted item verifications and any other SCO assist function in accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks and coupons
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform complete with name badge when on duty has a neat and clean appearance while adhering to Food Lion dress code
Collect and returns shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adhere to all company guidelines policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer-based training (CBT) and training aid courses
Ensure self-checkouts are supplied with proper bags
Perform all other duties as assigned
Qualifications:
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position with or without reasonable
accommodations
Physical Requirements:
Ability to use computers smart devices including the SCO mobile attendant and other
communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously 25 lbs. frequently and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials fresh
fruits vegetables house plants/flowers and household cleaners
Use hands to frequently/continuously to operate a variety of equipment such as self checkout or
cash register
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards checks invoices and any other mobile handheld devices