PT Self Checkout Ambassador 00261

Primary Purpose:
To provide fast easy flexible and friendly service to our customers through the achievement of Food
Lion customer service standards. To be friendly courteous and cooperative with other store associates.
Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in
maintaining standards according to Front End Standard Practices maximizing sales through excellent
customer service.
Duties and Responsibilities:
Smile and provide prompt accurate and friendly service while engaging customers to create a positive
shopping experience
Greet each customer and uses their name whenever possible
Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast
and Easy checkout experience
Respond timely to customer inquiries and self-checkout system notifications
Monitor multiple self-checkouts for proper customer usage including the scanning of all items and the
accurate scanning of each item
Remind customers of items located on the bottom of the cart or items under baby seats prior to them
completing the transaction
When needed assist in scanning the customers order and provide instructions on payment
Complete self-checkout voids age restricted item verifications and any other SCO assist function in
accordance with Front End Standard Practice
Avoid personal conversations with other associates when customers are present
Follow procedures in handling proper acceptance and payment processing at self-checkout for checks
and coupons
Maintain alertness and call for assistance when needed to service customers per service standards
Engage and identify self-checkout customers needing assistance
Is courteous and helpful to other associates and customers
Wear the Food Lion uniform complete with name badge when on duty has a neat and clean
appearance while adhering to Food Lion dress code
Collect and returns shopping carts from the self-checkout area
Ensure the self-checkout area has a neat and clean presentation
Report any self-checkout issues to the Customer Service Manager or MOD
Adhere to all company guidelines policies and standard practices
Ability to perform troubleshooting steps on self-checkout as needed