Prosthetic Representative

Serves as a Prosthetic Representative completing segments of prosthetic and sensory aids assignments projects activities and long-and-short term program goals. Performs technical administrative and analytical prosthetic related assignments for the PSAS.

Serves on local facility committees workgroups and teams to address a variety of PSASs issues initiatives and projects. Works closely with senior PSASs staff to draft develop and implement new local organizational policies directives and procedures that are consistent with national policies procedures and programs. Maintains awareness of VAs VHAs and PSASs requirements by governing bodies i.e. The Joint Commission (JC) Commission on Accreditation of Rehabilitation Facilities (CARF) and American Board for Certification in Orthotics Prosthetics and Pedorthics (ABC).

Keeps abreast of current issues in the health care industry and technological advancements. Completes contracting and procurement assignments to prepare and authorize purchase orders for a wide variety of prosthetic and orthotic devices. Works in collaboration with supervisor to oversee the operation of the Prosthetic Orthotic and Optical Laboratories.

Ensures requests for items or services are complete and received under established timeframes. Confers independently with contractors vendors and other health care workers as needed regarding procurement needs. Monitors contracts for compliance with PSASs statement of work; and receives analyzes and completes requests for prosthetic equipment and services. Keeps the supervisor well informed of procurement or contract issues as they arise. Monitors and analyzes PSAS compliance reports Delayed Order Report aged credit card transactions compliance metrics and scorecards. Develops tools that monitor VHAs quality assurance program. Analyze and interpret data for trends and provide guidance to improve quality assurance policies and procedures.

Works in collaboration with supervisor and senior staff to plan draft develop and prepare budget estimates; to develop cost-containment measures for prosthetic equipment and services; to authorize benefit payment and reimbursement. Procures materials supplies and equipment; familiar with inventory stock and works collaboratively with Supply Chain to provide oversight of prosthetic service inventories; and refers veterans to proper clinical area for evaluation with guidance from supervisor and senior staff. Work may include authorizing and preparing purchase orders for a wide variety of prosthetic and orthotic devices medical supplies and home medical equipment and repairs.

Identifies and selects codes for the National CMS/ Health Care Procedural Coding System (HCPCS). Enters every item purchased through and/or billed to ensure proper reporting. Conducts data analysis using the programs statistical data to prepare various VHA and PSAS reports regarding prosthetics and sensory aids. Ensures surgical implants are Federal Drug Administration (FDA) approved/cleared; collaborates with Supply Chain Management to establish local procedures and to disposition implants appropriately. Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues.

Uses analytical abilities communication skills and social awareness to identify analyze and resolve routine prosthetic issues or problems to effectively complete assignments. Reviews interprets and applies laws concerning benefits available to disabled patients. Maintains awareness regarding medical and psychological problems related to patients need to use prosthetic devices. Authorizes the purchase fabrication fitting or repair of prosthetic and orthotic devices.

Interacts with Veterans caregivers and clinical staff by answering questions related to benefit programs including questions about the provision of prosthetic items home care equipment benefits or service issues and discharge planning requirements. Informs veterans and family on different appliances and services available. Processes and authorizes service and payment of monthly Home 02 program under the guidance of PSASs senior staff or supervisor. Reviews monitors analyzes and evaluates the results of various databases prosthetics data referring to staff for guidance.

Performs other assigned duties.

VA Careers - Prosthetics: Schedule: Monday- Friday 8:00a.m-4:30p.m
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74 to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English.
• Experience and Education. Individual must meet at least one of the requirements below.

• Assignment. Assignments at this grade level are entry level trainee in nature where the individual receives developmental assignments designed to build upon the base knowledge skills and abilities. At this level the Prosthetic Representative receives training and instruction to develop proficiency in essential occupational tasks. The work is performed under close supervision.

• Demonstrated Knowledge Skills and Abilities (KSAs). In addition to the experience above the candidate must demonstrate all of the following KSAs: 1. Ability to understand and apply processes procedures regulations and laws as it applies to purchasing and the provision of prosthetic items/services. 2. Ability to coordinate multiple requests for durable medical equipment (DME) including repairs services and benefits. 3. Ability to act as a liaison with and work effectively with health care providers patients caregivers and vendors to ensure that the most appropriate device and services are received timely. 4. Ability to monitor contractors and vendors for compliance with contract requirements.

• Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate all of the following KSAs:
  • 1. Knowledge of methods to identify trends and causation factors sufficient to analyze prepared data and gather information to inform and advise management.
  • 2. Ability to organize prioritize and monitor actions to ensure timeliness.
  • 3. Ability to understand and articulate the benefits program options available. This includes communicating with patients caregivers health care providers and vendors.
  • 4. Ability to apply and educate others about national VISN and facility directives policies procedures and regulations.
  • 5. Ability to work effectively with a clinical team and provide recommendations for prosthetic devices.

• Demonstrated Knowledge Skills and Abilities. In addition to the experience above the candidate must demonstrate all of the following KSAs:
  • 1. Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality efficiency performance and productivity.
  • 2. Ability to work with a team to provide technical guidance plan organize and coordinate activities to effectively complete job duties of assignment such as distributing workload; and monitoring the accuracy status and progress of work.
  • 3. Ability to communicate tactfully and effectively both orally and in writing to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
  • 4. Ability to assist in staff development outcome management and strategic planning.
  • 5. Ability to act as liaison between staff to resolve informal employee complaints and concerns.
  • 6. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements.