Prosthetic Representative

VA Careers - Prosthetics: Duties:

• Serves as a Prosthetic Representative completing a variety of prosthetic and sensory aids assignments projects activities independently to meet PM&RSs long-and- short term program goals. Performs technical administrative and analytical prosthetic related assignments for the PM&RS OPPCS Lab.
• Works directly with Veterans and clinical teams to assist with applications and answer questions related to benefit programs that cannot be handled by lower level employees. They provide recommendations to the treatment team regarding the development of prescriptions and provide technical assistance and guidance on planning and coordination eorts to address complex patient medical and rehabilitative needs for equipment services and benefits. At this level employees may serve as the lead for the prosthetic program providing oversight of specific services within PM&RS.
• Serves as a VHA and PM&RS representative on local and national committees workgroups and teams to address a variety of PM&RSs issues initiatives and projects. Keeps the PM&RS senior staff aware of outcomes and recommendations to enhance the program.
• Seeks best practices from other VHA facilities to enhance PM&RS OPPCS Labs prosthetic and sensory aids program to meet veterans needs. Conducts visits to VISNs and VHA locations to collect review and analyze their best practice information and report findings to the supervisor to consider.
• Ability to communicate tactfully and effectively both orally and in writing. Drafts develops and implements new local organizational policies directives and procedures that are consistent with national policies procedures and programs. Provides documents to the supervisor for final approval after the incumbent submits final review comments and recommendations.
• Maintains awareness of VAs VHAs and PSASs requirements by governing bodies i.e. The Joint Commission (JC) Commission on Accreditation of Rehabilitation Facilities (CARF) and American Board for Certification in Orthotics Prosthetics and Pedorthics (ABC).
• Keeps abreast of current issues in the health care industry and technological advancements and provides subject-matter expertise to VHA and PM&RSs senior officials as needed.
• Completes Prosthetic Representative technical programmatic and administrative duties independently. Provides training advice and guidance related to administrative functions including statistics data analysis budgeting contracting procurement inventory management human resources logistics/space equipment and supplies. Oversees the operation of the Prosthetic Orthotic optical laboratories including restorations activities.
• Completes contracting and procurement assignments independently to prepare and authorize purchase orders for a wide variety of prosthetic and orthotic devices. Provides status reports regularly to the supervisor to keep the supervisor well informed for accountability purposes.
• Monitors and ensures requests for items or services are completed and received under established timeframes; and confers with contractors vendors and other health care workers as needed regarding procurement status and other needs and concerns.
• Provides oversight and management of contracts. Monitors contracts for compliance with the statement of work; and receives analyzes and completes requests for prosthetic equipment and services. Keeps the supervisor well informed of procurement or contract issues as they arise.
• Monitors and analyzes PM&RS compliance reports Delayed Order Report aged credit card transactions compliance metrics and scorecards. Develops tools that monitor VHAs quality assurance program. Works in collaboration with supervisor and senior staff to plan develop and prepare budget estimates; to develop cost containment measures for prosthetic equipment and services; to authorize benefit payment and reimbursement.
• Procures materials supplies and equipment; familiar with inventory stock and works collaboratively with Supply Chain to provide oversight of prosthetic service inventories; and refers veterans to proper clinical area for evaluation with guidance from supervisor and senior staff.
• Keeps supervisor informed of procurement updates by preparing detailed status reports regularly. Ensures VA VHA and PM&RSs procurement procedures are adhered to.

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education. Individual must meet at least one of the requirements below.
  1. Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research analyze comprehend and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing spreadsheet
     development and database management; and ability to work independently and as a member
     of a team; or
  2. Education. A bachelors degree from an accredited educational institution AND at least 24 semester hours in course work related to health care public administration or business. The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy physical therapy kinesiotherapy social work psychology prosthetics orthotics respiratory therapy assistive technology business law leadership healthcare public administration or business management. This course work may have been completed within the degree or in addition to the degree; or
  3. Experience/Education Combination. Equivalent combinations of experience and education are qualifying.

1. Ability to understand and apply processes procedures regulations and laws as it applies to purchasing and the provision of prosthetic items/services.
2. Ability to coordinate multiple requests for durable medical equipment (DME) including repairs services and benefits.
3. Ability to act as a liaison with and work effectively with health care providers patients caregivers and vendors to ensure that the most appropriate device and services are received timely.
4. Ability to monitor contractors and vendors for compliance with contract requirements.

1. Knowledge of methods to identify trends and causation factors sufficient to analyze prepared data and gather information to inform and advise management.
2. Ability to organize prioritize and monitor actions to ensure timeliness.
3. Ability to understand and articulate the benefits program options available. This includes communicating with patients caregivers health care providers and vendors.
4. Ability to apply and educate others about national VISN and facility directives policies procedures and regulations.
5. Ability to work effectively with a clinical team and provide recommendations for prosthetic devices.

1. Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality efficiency performance and productivity.
2. Ability to work with a team to provide technical guidance plan organize and coordinate activities to effectively complete job duties of assignment such as distributing workload; and monitoring the accuracy status and progress of work.
3. Ability to communicate tactfully and effectively both orally and in writing to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
4. Ability to assist in staff development outcome management and strategic planning.
5. Ability to act as liaison between staff to resolve informal employee complaints and concerns.
6. Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements. (See paragraph 2.g. above)

1. One year of creditable purchasing experience equivalent to the GS-5 grade level utilizing a government purchase card.
2. Two years of creditable customer experience equivalent to the GS-5 grade level directly related to the health care industry.