Promotions Program Manager Operations & Servicing

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

In accordance with Truist in-office policy this role will be in office 5 days/week.

Manage the operations servicing governance and risk/control framework of the promotions capability portfolio responsible for enabling consistent scalable and well-controlled delivery of promotional offers. Lead and/or coordinate work-streams across the Promotions Program Office product marketing channel management servicing risk governance compliance and other areas to improve operational capabilities process discipline teammate readiness and efficiencies within the program. Set the program direction and communicate individual and team priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Manage a significant portion of the overall promotions operations and servicing framework supporting the promotions capabilities portfolio and ensure that promotion-related processes tools documentation governance routines and resources enable consistent and controlled execution. Ensure team and individual deliverables are focused on and prioritized to achieve operational risk control and program goals for the line of business.
2. Advise operations and servicing leaders within the department on new and emerging needs for process design change readiness escalation paths and documentation to ensure new promotions and capabilities are launched with minimal risk and focused on optimal client and teammate experience.
3. Assist Group Senior Manager in partnering with key functional management within the Promotions Program Office and across product marketing lines of business channels IT servicing risk governance and other areas to develop and implement operational initiatives readiness routines and capability enhancements that support effective promotion delivery.
4. Make recommendations on development priorities for the overall Promotions roadmap and to augment promotions capabilities including operational servicing documentation risk/control and continuous improvement needs. May manage third party dependencies.
5. Lead conversations with analytics channel managers servicing partners and internal stakeholders to define operational measures that complement KPI/KRP tracking assess operating model performance and provide insights on process effectiveness servicing trends risk indicators and improvement opportunities. Report regularly to internal clients Promotions Program leadership and other stakeholders as required.
6. Minimize risk in promotion design and delivery by understanding regulations and control expectations related to promotional offers and proactively fostering collaboration with Legal Compliance Tax DCXM Governance and Promotions Program Management leads to guide and implement risk improvements in promotion processes platforms controls documentation and design.
7. Safeguard and improve departmental processes to further scale performance in promotions intake readiness servicing governance design set up fulfilment issue escalation and control readiness.
8. Through thought leadership be an influencer in operational servicing governance and capability discussions with internal and external partners and as an authoritative communicator with senior management.
9. Contribute new and trending ideas to operating model improvements process enhancements servicing practices risk mitigation and promotional capabilities by staying abreast of promotion operations and best practices within and outside the financial services industry.

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in Marketing Communications Business Administration Operations Management Risk Management Organizational Effectiveness or related field or equivalent education and related training
2. Seven years of related experience or an equivalent combination of education and experience
2. Seven years of related experience or an equivalent combination of education and experience
3. Deep specialized (SME) and/or broad knowledge within promotions operations program governance process management marketing operations or related discipline; sound and comprehensive understanding of business and organizational strategies and processes managing a process
4. Ability to interpret internal and external business challenges and implement best practices to improve products processes controls or services
5. Ability to lead projects of significant complexity and risk exposure in addition to leading a team of professionals
6. Ability to exercise independent judgment in solving technical operational risk/control and organizational challenges in the context of business objectives and priorities
7. Sophisticated analytical skills and the ability to solve complex technical and business problems
8. Ability to influence others to adopt a new perspective
9. Knowledge of the industrys competitive landscape and an understanding of the market operational and regulatory factors that shape the industry

Preferred Qualifications:
1. MBA degree
2. Seven years of marketing operations financial services or regulated program experience
3. Experience in directly managing others
4. General Understanding of Agile Practices workflow platforms and operational risk management.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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