Project Manager, Partner Experience

At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.

Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.

Our Values

If this sounds like you youll fit right in.

You are deeply committed to creating & building a phenomenal partner experience. You are an empathetic detail-oriented and proactive team member who understands how to balance operations service and project this role you will support both the scaled & 1:1 Partner Experience programming and operations.

Youll leverage your strong project management skills to elevate the Justworks Channel Partner program. You will work on creating strategic infrastructure building out systems and operations alongside maintaining ongoing programmatic initiatives. You are comfortable delivering cross-functional projects with detailed plans alongside a long-term vision and enabling your colleagues to execute and deliver on desired outcomes. Youre able to measure success through use of data and tracking report on results and iterate as you addition youll leverage your partner and/or customer service background supporting both 1:1 and scaled partner facing initiatives. At times youll directly support Justworks Partners and/or Partner Managers. Youre able to both resolve educate and prevent issues from happening again.

You thrive in a fast-paced environment and are comfortable driving solutions in ambiguous environments. You will bring excellent communication skills and the ability to simplify complex systems.

• Building Implementing and Enablement: Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
• Maintain Partner Programming: Maintain the operations for partner onboarding benefits & contract renewals payment updates and scaled communications.
• Program & Project management: Development and refinement of partner programs focusing on scalability and partner engagement through tools such the PRM Justworks Help Center self-serve resources and structured training programs.
• Partner Advocacy: Act as an advocate for partner needs within the organization using data and insights drawn from data & programs. Youll collaborate with the Partner Program Manager to align cross-functional teams to report out address and resolve issues.
• Renewal and Retention: Support the annual benefit and contract renewals programs working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
• Documentation and Feedback Integration: Collect and document partner feedback translating it into actionable insights to drive continuous improvement in the partner journey and support framework.
• Issue resolution & critical moment support: Serve as the primary point of contact for tier 2 & 3 partner inquiries via Zendesk or Zoom supporting the resolution process in tandem with the Partner Managers.

As a Project Manager Partner Experiencehow results are achieved is paramount for your success and that of our this role your foundational knowledge skills abilities and personal attributes are anchored in the following:

• Clear Communication: Articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding.
• Resourcefulness: taking a can-do approach even in the face of obstacles and constraints by assessing whats in front of you and effectively and efficiently optimizing what you have whether its working on something new or thinking about how to do something better.
• Solution-oriented: identifies the source of a question or challenge and provides the right or a better way of doing things.
• Empathy and Understanding: Approach all partner interactions with empathy aiming to understand and address their needs thoroughly and efficiently.
• Detail-Oriented Execution: Focus on the details of each task whether its handling support tickets managing renewals or updating FAQ documents.
• Cross-Functional Collaboration: Work seamlessly with other departments including Customer Service Sales Marketing and Product teams to advocate for partners needs and streamline processes.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. Youre willing to share information understand other perspectives and consider new possibilities. Youre curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what youll do. Youre honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: Everything should be made as simple as possible but no simpler.

• Experience: Minimum of 3 years in a support role and/or project management role preferably within a tech HR or service-focused industry with exposure and experience in program or project management.
• Technical Skills: Proficiency with customer support platforms such as Zendesk and CRM systems; business writing; familiarity with Asana or similar project management tools is a plus.
• Communication Skills: Exceptional written and verbal communication skills with the ability to simplify complex issues and provide clear easy-to-understand solutions.
• Education: Bachelors degree in Business Administration Communication or related field preferred.
• Customer Service: Strong background in customer service or partner support with a proven track record of improving customer or partner satisfaction enablement or revenue at scale.
• Analytical Skills: Ability to analyze feedback and performance data to identify trends and recommend improvements.

The base wage range for this position based in our New York City Office is targeted at $109000.00 to $119000.00 per year.

#LI-Hybrid#LI-JM1

Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.

Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.

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