Project Manager (Commercial Systems)

Project Manager (Commercial Systems)

Responsibilities:- Lead and manage multiple enterprise IT projects from initiation through transition to business as usual (BAU) ensuring alignment to strategic goals and value delivery.- Develop detailed project plans covering scope objectives timelines resources and budgets; forecast and manage variances using appropriate lifecycles (Agile Waterfall hybrid).- Apply best-practice governance across risk resource dependency benefits and financial management to deliver outcomes on time and to budget.- Orchestrate cross-functional delivery for programs such as Unified Commerce multi-region Oracle ERP and EDI integrations and CRM/CLM platform workstreams; align business goals with engineering execution and platform scalability.- Enforce software development lifecycle (SDLC) governance including release discipline quality gates and traceability from backlog to deployment.- Facilitate workshops with Business Analysts and technical leads to elicit requirements identify process inefficiencies and design pragmatic improvements spanning deployment pipelines integrations and support processes.- Lead cross-functional teams to implement solutions that improve throughput stability and time-to-value across regions.- Map stakeholder needs and execute management and communication plans that provide timely transparent status risks and decision logs across leadership engineering and regional business teams.- Coordinate with Engineering QA Platform/Operations Security Data and Global Commercial Operations teams to unblock dependencies and drive delivery.- Define success criteria and KPIs (e.g. cycle time deployment success rate incident MTTR business adoption metrics) and track benefits realization for each release/train.- Monitor progress with an emphasis on critical path items that deliver expected benefits; adjust plans proactively to achieve objectives.- Conduct post-implementation reviews to capture lessons learned and feed continuous improvement.- Govern change across environments using ServiceNow workflows coordinate release calendars and readiness reviews and mitigate risks to ensure smooth controlled deployments across markets.- Maintain comprehensive project artifactscharters plans RAID logs decision records change requests and transition-to-support packagesin line with PMO governance.- Prepare and present clear compelling updates and recommendations to senior leadership and stakeholders at all levels.- Promote continuous improvement through lessons learned template/process enhancements and knowledge sharing across global teams.

Required Skills:- Strong analytical and problem-solving skills; ability to think critically and use data to guide decisions.- Excellent communication and interpersonal skills; proven ability to influence across cultures and seniority levels.- Advanced project/program management skills including governance across Agile/Waterfall/hybrid lifecycles; proficiency with Azure DevOps JIRA Planview AdaptiveWork and ServiceNow (change/incident/release/SDLC) plus SharePoint and MS Office.- Hands-on experience coordinating integrations and operations across third-party enterprise systems used by Global Commercial Systems and adjacent teams including Auth0/Okta Conga CLM Oracle ERP Salesforce CRM Salesforce Data Cloud and Veeva including PromoMats. Experience and Education:- 5 years of project/program management experience delivering enterprise IT initiatives with significant integration platform or change-management components.- Demonstrated leadership across global rollouts (e.g. commerce platforms ERP/EDI or cloud migrations) and operational excellence (incident availability and release management).- Bachelors degree or higher in Information Systems Computer Science Engineering Business or related field (or equivalent relevant experience).- Professional certifications (e.g. PMP/Prince2/APM; Agile/Scrum) highly desirable.