Project Manager Closure RMA and Warranty

What we do

At Terabase Energy we believe digitalization and automation will drive the next wave of innovation and cost reduction in utility-scale solar. Terabase is developing an interconnected software and construction automation platform supporting the design optimization construction and operation of large solar projects around the world.

Our team includes solar-industry veterans and newcomers engineers software developers product managers project managers and commercial professionals. We are headquartered in Northern California with offices and employees across the United States and around the world.

The Role

Terabases SCADA solutions enable accurate data acquisition and effective management of utility-scale solar power plants. We are seeking a Project Manager to run the Closure RMA and Warranty services function of our Project Delivery team and own the closeout and multi-year warranty period for our deployed SCADA and controls projects. Reporting to the Director Operations & Delivery who is responsible for the successful execution of Terabase SCADA projects and customer excellence you will lead project closure RMA warranty and spares activities across our installed base ensuring each project is completed on time fully documented and transitioned to a satisfied customer.

The ideal candidate is proactive organized and dependable consistently delivering on time and following through on commitments. Success in this role requires the ability to build trust with customers and cross-functional teams strong planning and coordination skills sound technical orientation in SCADA and industrial controls and the discipline to execute across many concurrent projects.

This position is based in Berkeley California but the right candidate may be able to work remotely from another location.

Responsibilities

Project Closure

• Closure Coordination: Maintain project closure plans action logs milestone dates dependencies and acceptance requirements under the direction of the Project Manager.
• Documentation Management: Collect organize and quality-check closeout documents including final reports as-built deliverables acceptance records manuals and lessons learned.
• Action Tracking: Track outstanding technical commercial and documentation items; follow up with assigned owners and escalate overdue or blocked actions.
• Stakeholder Support: Prepare meeting notes status updates customer correspondence and internal follow-ups for review by the Project Manager.
• System and Data Administration: Keep project ERP inventory and document-management records accurate and current including dates status ownership and supporting files.
• Transition Support: Coordinate knowledge-transfer meetings and support the handoff of open service items equipment and records to their post-project owners.
• Closure Reporting: Prepare routine closure dashboards and reports summarizing progress open items risks and documentation status.
• Compliance and Records: Follow approved closure procedures and maintain complete traceable records for customer commitments internal reviews and audits.

RMA and Warranty

• Case Coordination: Log RMA and warranty requests validate required information coordinate assignments track aging and due dates and maintain complete case records.
• Process and Policy Administration: Apply approved RMA and warranty processes and policies document exceptions and recommend practical refinements based on recurring workflow issues.
• Customer and Vendor Follow-up: Coordinate routine communication with customers vendors suppliers and service providers regarding status shipment repair replacement credit and documentation.
• Spares Support: Maintain spares demand inventory rotation replenishment shipment and consumption records and coordinate follow-up with Supply Chain and Operations.
• Financial Data Support: Collect and validate purchase orders invoices credits freight labor and material costs to support warranty and spares budgets forecasts reserves and cost allocations.
• Quality Coordination: Gather evidence for failure reviews and audits and coordinate follow-up actions with the Quality Product and Engineering teams.
• Product Feedback Support: Compile common failures reliability issues field data and operator feedback and route the information to the Project Manager and responsible Product Quality and Engineering owners.
• Data and Reporting: Maintain dashboards and prepare routine metrics on case aging turnaround time resolution rate costs inventory status recurring issues and customer outcomes.
• Risk and Escalation Support: Identify missing information overdue actions cost concerns and customer-impacting risks and escalate them promptly to the Project Manager.

Qualifications

• Bachelors degree in project management business administration engineering or a related field.
• 3 years experience working as a project or operations manager in the solar or renewable energy industry heavy construction or aerospace industry
• Strong organizational and planning skills with the ability to manage competing priorities dependencies budgets and deadlines.
• Excellent written and verbal communication skills with the ability to engage customers vendors technical teams Finance and management.
• Proficiency with project-management enterprise resource planning inventory reporting and document-management tools.
• Analytical skills and experience using operational and financial data to make decisions and improve performance.
• Demonstrated leadership including setting priorities resolving conflicts holding owners accountable and driving cross-functional results.
• Adaptability and resilience when managing technical issues customer escalations and uncertainty across an installed project portfolio.

Preferred Qualifications

• Experience with SCADA industrial controls grid controls telemetry meteorological stations or related electrical and automation systems.
• Utility-scale solar or renewable-energy project experience.
• Experience managing RMA warranty field-service spares or installed-base support programs.
• PMP PgMP PMI-ACP or a comparable project or program management certification.
• Masters degree in a related discipline.

Compensation And Benefits

Our salary ranges are determined by role level and location. Within each posted range individual pay is determined (and may be greater or higher) dependent on work location and additional factors including job-related skills experience and relevant education or training.

Terabase offers competitive compensation along with a comprehensive benefits package including:

• Generous time off and holiday policy
• Remote flexibility
• Flexible time off
• Comprehensive benefits package
• Career progression
• 401k match
• Stock options
• Home office set up allowance
• And much more!

Terabase is an equal opportunity employer. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities. We strongly encourage people of all backgrounds to apply.

We do not discriminate for any reason including race color sex gender age religion or religious creed national origin ancestry citizenship marital status sexual orientation gender identity gender expression genetic information physical or mental disability military/ veteran status or any other characteristic protected by law.

We offer a welcoming and inclusive environment in service to one another our products the diverse consumers we represent and the communities we call home.

Principles only. This role is not open to receiving agency candidates and any contingent submissions will not be considered. Terabase Energy does not utilize third-party recruitment agencies. Please contact our Recruiting team at with any staffing-related inquiries.

Required Experience:

IC