Project Manager (Client Delivery)
Job Location:
Downers Grove, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Are you a results-driven project leader who thrives on delivering exceptional client experiences Were looking for a Project Manager to lead client-facing IT projects within our Managed and Professional Services organization.
In this role youll own projects from kickoff to completion serving as the primary point of contact for clients and internal teams. Youll drive planning execution communication and delivery while ensuring projects stay on track on budget and aligned with client goals.
- Lead client-facing IT projects from kickoff through successful delivery ensuring projects are completed on time within scope and aligned to business goals.
- Serve as the primary point of contact for clients building trusted relationships and guiding stakeholders through key decisions.
- Develop and manage project plans schedules budgets and milestones to ensure successful outcomes.
- Coordinate cross-functional teams and vendor partners to drive execution and keep projects moving forward.
- Identify and manage risks dependencies and scope changes while maintaining project momentum and accountability.
- Facilitate project governance through status reporting issue resolution and change management processes.
- Oversee client onboarding and the seamless transition of completed projects into managed services support.
- Ensure deliverables meet contractual commitments quality standards and client expectations.
- Maintain accurate project data to support forecasting resource planning utilization and portfolio reporting.
- Champion continuous improvement by contributing to project management best practices tools and delivery methodologies.
- Exceptional client relationship and stakeholder management skills with the ability to communicate confidently with technical teams business leaders and executives.
- Proven track record of successfully leading client-facing projects from initiation through completion.
- Strong ability to balance business objectives client expectations and technical requirements.
- Excellent organizational prioritization and time management skills in a fast-paced environment.
- Strong problem-solving and decision-making abilities with a proactive approach to managing risks and challenges.
- Skilled at facilitating meetings providing status updates and delivering executive-level communications.
- Collaborative leadership style with experience working across cross-functional teams and vendor partners.
- Experience mentoring team members and contributing to a culture of continuous improvement.
- Bachelors degree in Information Technology Computer Science Business or a related field.
- 4 years of experience managing client-facing IT projects within an MSP consulting or professional services environment.
- Demonstrated success owning projects end-to-end with direct accountability for delivery outcomes and client satisfaction.
- Experience supporting mid-market and enterprise clients preferred.
- Background working for an IT solution provider Managed Service Provider (MSP) VAR or similar technology organization strongly preferred.
- PMP CAPM or equivalent project management certification preferred.
- Familiarity with cloud infrastructure cybersecurity and managed services solutions.
- Working knowledge of Agile Scrum Waterfall and hybrid project delivery methodologies.
- Proficiency with Microsoft Office applications and project management tools particularly Smartsheet.
Required Experience:
IC
About Company
Tusker delivers cloud-first IT solutions, cybersecurity, AI, and modern workplace services. Trusted for 70+ years with 400+ experts supporting 3,000+ clients.
