Project CoordinatorSpecialist-III

About the Team

The Platform Innovation team leads the strategy and scaling of the clients nascent bets for its white-label restaurants business.

About the Role

The client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. Youll work cross-functionally between our sales account management operations product and analytics teams to build a delightful experience for our merchants. You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote partially in-office and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

Youre excited about this opportunity because you will:

• Interface directly with merchant restaurants and work tirelessly to improve their experience.
• Create and execute plans for merchant onboarding strategy building a seamless onboarding experience that delights merchants.
• Perform a significant amount of hands-on and in-store work training merchant staff on effectively using new platforms.
• Create merchant training materials to encourage staff understanding and adoption.
• Learn the ins-and-outs of clients software configuration and oversee the implementation of digital ordering and SaaS tools.
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue.
• Be able to achieve immediate results and adapt in an evolving work environment.
• Look for ways to improve and want to shape the direction of the company.

Were excited about you because you have:

• Bachelors degree or equivalent work experience.
• 5 years of work experience in restaurant/bar management customer support or hospitality.
• Ability to complete tasks accurately effectively and on time with superb attention to detail.
• Excellent external and internal customer support skills.
• Experience working successfully cross-functionally with other departments.
• A proactive nature and are most engaged when you are operating at the lowest level of detail.
• Spanish fluency is a plus.

Why Youll Love Working at the Client

• We are leaders Leadership is not limited to our management team. Its something everyone at the client embraces and embodies.
• We are operators We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project every day.
• We are learners Everyone here is continually learning on the job no matter if weve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers merchants and team members.
• We are one team The magic of the client is our people together making our inspiring goals attainable and driving us to greater heights.