Project Coordinator
Job Location:
Missoula, MT - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
| Job Title: | Project Coordinator | Job Status: | Full Time |
| Department: | Professional Services | Employee Type: | Hourly |
| Reports To: | Professional Services Manager | Travel Required: | As needed |
| Key Collaborators
| Professional Services Engineers Sales Engineering vCIOs TAMs Procurement Vendors/Third Parties Service Desk Leadership Customers
| Direct Reports
| None |
| Work Schedule: | Monday-Friday 8am-5pm MST (Flexibility required to meet business needs; off-hours and weekend availability may be necessary to ensure success) | Primary Work Location | Office / Remote |
Position Summary
The Project Coordinator is responsible for coordinating project activities resources communications and schedules to ensure successful project execution across the Professional Services organization. This role serves as the operational hub for project delivery helping maintain project momentum accountability and visibility while supporting engineers customers and internal stakeholders.
The Project Coordinator partners closely with Professional Services Engineers Sales Engineering vCIOs TAMs vendors and clients to ensure projects remain organized documented communicated and aligned with business objectives.
When Done Well the Professional Services Manager:
- Creates consistency and structure across project delivery processes.
- Ensures projects move efficiently through planning scheduling execution and closure.
- Maintains proactive communication with customers and stakeholders.
- Helps identify and mitigate risks before they impact project outcomes.
- Improves utilization of engineering resources through effective coordination and scheduling.
- Drives accountability for project documentation change management and project administration.
- Enhances customer experience through predictable delivery and clear communication.
Position Roles Responsibilities and Expectations
Energizing | Excellent | Competent |
| Creating order and clarity across multiple concurrent projects. Building strong relationships with customers engineers and stakeholders. Driving accountability through follow-up communication and visibility. Supporting engineers by removing administrative burdens and coordination challenges. Helping teams achieve successful project outcomes through organization and execution. |
Identifying risks dependencies and obstacles before they impact delivery. Facilitating project kickoff meetings status meetings and project reviews. Managing project change requests and ensuring scope adjustments are properly documented. Monitoring project health timelines budgets and stakeholder expectations. |
Maintaining project records documentation and administrative tasks. Managing calendars meetings task updates and project artifacts. Entering and maintaining project data within PSA and project management systems. Coordinating vendor communications and procurement follow-up activities. Producing project reports and updating dashboards as required. |
Acceptable Performance
Scorecard
- Average Billable Rate
- Project Engineer Utilization (Project focused)
- Customer Satisfaction (Project Delivery)
Dashboard
- Active Projects
- Projects Behind Schedule
- Project Resource Utilization Support
- Project Resource Scheduling
- Customer Escalations
- Project Forecast Accuracy
Tools
- ConnectWise PSA
- Microsoft 365
- IT Documentation Platforms
- Project Management and Collaboration Tools
- AI Productivity and Administrative Tools
Capabilities Years of Experience Education/Certifications
| Category | Requirements |
| Capabilities | Project Coordination Scheduling and Planning Customer Communication Change Management Meeting Facilitation Documentation Management Risk Identification Organizational Skills Time Management Vendor Coordination Cross-Functional Collaboration Accountability and Follow-Through Operational Excellence PSA Administration |
| Education / Certifications | Associates or Bachelors degree in Business Information Technology Project Management or related field preferred. Project management training or certifications (CAPM PMP Agile Scrum ITIL or equivalent) beneficial but not required. |
| Experience | 3-5 years in project coordination service delivery operations customer success project administration or related roles. MSP experience strongly preferred. Experience with PSA platforms project scheduling customer communication and cross-functional coordination required. Strong proficiency with Microsoft 365 and project management tools. |
Compensation
This role offers a base hourly range of $25 - $33 per hour plus a target annual incentive based on performance.
Required Experience:
IC
About Company
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