Project Assistant, 20 Hours, Global Health Equity
Job Location:
Somerville, NJ - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
In collaboration with the Senior Project Manager the Project Assistant will provide customer service and communications support for the Better Evidence program. He or she will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for eligibility.The Project Assistant will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role the Project Assistant will learn about health care settings around the world gain insight to what it takes to run a digital global health program and scale quickly and be part of a unique academic-corporate partnership.
Primary Duties and Responsibilities
Respond to inquiries about the program and provide customer service to users presenting questions feedback or the need for troubleshooting assistance
Assist with communication campaigns including contacting users with updates and program messaging
Demonstrate sound judgment and decision-making skills related to all applications inquiries and customer support-related communications
Represent Better Evidence professionally with staff guests donors callers and external visitors
Perform other related duties and responsibilities as requested; provide cross coverage as needed
Qualifications
Requirements
High School Diploma or Equivalent required and Associates Degree Related Field of Study preferred
Project support or administrative experience 0-1 year required
Knowledge Skills and Abilities
Knowledgeable of basic business administrative principles and project management best practices.
Exceptional verbal written and presentation skills.
Ability to work effectively both independently and as part of a team.
Competency in Microsoft applications including Word Excel and Outlook.
Ability to work on tight deadlines.
Knowledge of file management and other administrative procedures.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/HourlyGrade
3EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Junior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
