Program Support Specialist (Remote)

We are seeking a Program Support professional to provide administrative operational project coordination and program support services for a portfolio of NIH programs and initiatives. The successful candidate will assist program leadership and project teams in coordinating activities tracking deliverables maintaining documentation supporting meetings monitoring schedules and facilitating communication among stakeholders.

This position is ideal for an organized and detail-oriented professional who enjoys working in a collaborative environment supporting scientific technical digital research and information management initiatives. The Program Support individual will help ensure efficient day-to-day operations while contributing to the successful delivery of program objectives.

• Provide day-to-day administrative operational and project coordination support to program managers project teams and technical staff.

• Coordinate meetings prepare agendas document discussions track action items and support team communications and stakeholder engagement.

• Maintain project schedules milestone trackers deliverable logs status reports and supporting documentation.

• Assist with planning organizing and coordinating project activities assignments deliverables review cycles and approval processes.

• Support onboarding activities staffing coordination and resource tracking across the program.

• Develop maintain and organize project documentation standard operating procedures electronic files and program records.

• Compile and manage information for weekly monthly quarterly and ad hoc reporting including data collection and performance tracking activities.

• Coordinate follow-up actions with team members and stakeholders to support timely completion of assigned tasks and deliverables.

• Maintain shared repositories knowledge management resources and document control processes including version management and records maintenance.

• Provide customer-focused support and assist with emerging priorities special projects and operational activities as needed.

• Support transition continuity and knowledge-transfer activities as needed.

• High School Diploma

• 4 years of professional experience supporting projects programs operations administration research activities or customer support services.

• 2 years experience supporting scientific healthcare research library metadata information management or digital services programs.

• Bachelors degree in business administration Public Health Information Science Communications Library Science Project Management or a related field.

• Strong organizational and time-management skills.

• Excellent written and verbal communication skills.

• Proficiency with Microsoft Office Suite including Word Excel PowerPoint and Teams.

• Ability to work independently while supporting multiple stakeholders.

• Experience supporting federal government programs.

• Familiarity with project management methodologies and tools.

• Experience maintaining project documentation repositories and collaboration platforms.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: