Program Support Specialist (Entry Level to SME) TSSCI with Poly REQUIRED
Job Location:
Arlington, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position Description:
CGI Federal has an exciting opportunity for Program Support Specialists within our Intel sector advancing the national security mission through cutting edge technology. You must have a passion for keeping pace with rapidly evolving technology advancements and leveraging your knowledge on a highly collaborative team to deliver state-of-the-art capabilities.
The Program Support Specialist assists an organizations program managers and directors with foundational administrative clerical and operational tasks. This role ensures daily activities run smoothly by managing schedules entering data and handling routine inquiries.
CGI Federal is growing its high-performance team whose members share a passion for building high-quality scalable advanced IT solutions in a collaborative fast-paced outcome-driven mission.
This position is located in our Arlington office; however a hybrid working model is acceptable.
Your future duties and responsibilities:
Key Responsibilities (Entry Level)
Administrative Support: Answer phone calls respond to emails and direct inquiries to the appropriate staff members.
Scheduling & Logistics: Coordinate meetings book meeting rooms and manage calendars for program directors.
Data Entry: Accurately input client vendor or program data into organizational databases.
Document Management: Type format and organize documents reports and presentation materials.
File Organization: Maintain physical and digital filing systems so records are easily accessible.
Key Responsibilities (Junior Level)
Administrative Operations: Manage calendars coordinate meetings and prepare agendas. Maintain accurate program records case logs and documentation.
Data Management & Reporting: Enter and track program metrics performance data and expenditures in databases. Identify discrepancies and draft basic reports for management.
Stakeholder Support: Serve as the primary point of contact for staff clients or the public. Respond to routine inquiries and escalate complex issues to higher-level staff.
Logistics & Compliance: Support the planning of program-related events and assist with onboarding. Ensure activities comply with organizational policies and regulatory guidelines.
Key Responsibilities (Mid-Level)
Program Analysis & Evaluation: Evaluate complex situations assess standard operating procedures (SOPs) and recommend actionable management strategies.
Issue Resolution: Act as a senior point of escalation for complex programmatic or technical inquiries. Interrogate databases for solutions and route critical issues if necessary.
Data Management & Reporting: Generate statistical reports formulate spreadsheets and track performance metrics. Draft weekly monthly and quarterly reports for administrative review.
Compliance & Contract Administration: Monitor program actions to ensure adherence to federal state and commercial guidelines. Maintain accurate documentation in contract repositories.
Stakeholder Coordination: Serve as a primary liaison between internal departments clients and external stakeholders. Explain eligibility criteria and resolve client complaints.
Key Responsibilities (Senior Level)
Program Strategy & Analysis
Lead organizational policy procedure and program analysis planning and development efforts.
Review proposed draft regulatory changes for fiscal or programmatic impact and recommend policy revisions.
Identify research and analyze complex program issues and present data-driven results to senior management.
Operational & Contract Management
Project manage interagency initiatives including grant compliance and oversee high-risk contract quality control.
Operate in broad ambiguous policy areas with little direct guidance.
Stakeholder Engagement & Technical Assistance
Act as a technical authority for complex projects liaising with officials and conducting high-level investigations.
Data & Reporting
Develop and automate advanced data models to evaluate program effectiveness
Skills & Qualifications
Key Responsibilities (SME Level)
Program Management & Compliance: Administer and oversee major program components monitor adherence to stringent organizational and regulatory guidelines and independently manage high-impact budgets.
Stakeholder Coordination & Advocacy: Serve as the central liaison bridging government agencies community partners executive leadership and the public. Resolve complex public relations and programmatic disputes.
Strategic Analysis: Evaluate standard operating procedures assess programmatic achievements and proactively formulate solutions for system bottlenecks or operational weaknesses.
Data Synthesis & Reporting: Lead complex manipulations of program data analyze performance metrics and draft comprehensive statistical reports for administration.
Required qualifications to be successful in this role:
All roles require an active TS/SCI with Poly
Entry Level:
Education:
oHigh School Diploma/GED with 4 years of relevant experience
oAssociates Degree with 2 years of relevant experience
oor Bachelors Degree with 0 years of relevant experience
Technical Skills: Proficiency with standard office software (such as Microsoft Word Excel Outlook or SharePoint).
Soft Skills: Strong organizational skills clear verbal and written communication and basic problem-solving abilities.
Junior Level/Moderate:
Education:
oHigh School Diploma/GED with 6 years of relevant experience
oAssociates Degree with 4 years of relevant experience
oBachelors Degree with 2 years of relevant experience
oor Masters Degree with 0 years of relevant experience
Key Skills: Proficiency with standard office software (e.g. Microsoft Office Google Workspace) strong organizational skills and effective written and verbal communication.
Mid-Level/Complex:
Education:
oHigh School Diploma/GED with 8 years of relevant experience
oAssociates Degree with 6 years of relevant experience
oBachelors Degree with 4 years of relevant experience
oor Masters Degree with 2 years of relevant experience
oor PhD with 0 years of relevant experience
Technical Skills: Proficiency in standard office software (e.g. MS Office Suite SharePoint) and CRM/ticket management systems. Ability to perform data manipulation.
Soft Skills: Strong analytical capabilities leadership qualities and highly effective written and verbal communication skills.
Senior Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 10 years of relevant experience
oAssociates Degree with 8 years of relevant experience
oBachelors Degree with 6 years of relevant experience
oor Masters Degree with 4 years of relevant experience
oor PhD with 2 years of relevant experience
Competencies: Strong independent judgment strategic problem-solving and cross-functional leadership.
SME Level/Exceptionally Complex:
Education:
oHigh School Diploma/GED with 12 years of relevant experience
oAssociates Degree with 10 years of relevant experience
oBachelors Degree with 8 years of relevant experience
oor Masters Degree with 6 years of relevant experience
oor PhD with 4 years of relevant experience
Required Skills: Must possess elite-level data analysis project management and problem-solving skills. The ability to exercise independent judgment and delegated decision-making without constant supervisory oversight is critical.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89600.00 - $204000.00.
CGI Federals benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
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What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.
Required Experience:
Junior IC
About Company
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