Program Support Assistant

Duties include but are not limited to:

• The incumbent manages resources and the budget for the hotel contract.
• Responsible for all aspects of TRACER reporting for transplant reimbursement to the facility.
• Responsible for coordination of the transplant process from candidate referral evaluation acceptance transplant and follow-up.
• Prepares monthly housing report for statistical information used by management and contract hotel payment.
• Develops submits and monitors the housing contract for usage and the budgeting requirements.
• Coordinates the meal reimbursement program with beneficiary travel for all transplant patients.
• Coordinates and ensures transportation arrangements are made with the home VA for evaluation admission and discharge home. This includes the patient donor and caregiver for the lung and bone marrow transplant programs.
• Instructs patients donors and caregivers regarding hotel rules and deals with transportation issues.
• Resolves hotel operational issues.
• Instructs patients donors and caregivers regarding hotel rules and deals with transportation issues.
• The incumbent is and active and vital part of a multi-disciplinary team.
• Communicates regularly with the clinical staff regarding the housing program and to keep them informed of housing statuses and any issues regarding patient care and safety at the hotel.
• Responsible for education and consumer information by developing and writing brochures/pamphlets/flyers to explain and orient patients donors and caregivers to community resources to meet the needs of the transplant program.
• Initiates and compiles patient treatment schedules for the bone marrow transplant program.
• Responsible for implementing policies and procedures for housing the lung and bone marrow transplant patients donors and caregivers.
• Works closely with hotel staff to ensure our patients donors and caregivers are following hotel rules. When appropriate deals with any issues in this regard.

Work Schedule: Monday-Friday 7:00am- 3:30pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD412570
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Pre-Placement Physical Examination Required
• Physical Requirements: The work requires not special physical demands. It may involve some walking standing bending or carrying of light items. Driving an automobile (GOV) to contract housing for inspections and meeting with hotel staff
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Ability to analyze the results while applying guidelines and recommends changes to them for an effective and efficient program; ability to interpret and develop complex written procedures; ability to use the Microsoft office suite of software products (Word Excel Outlook Access PowerPoint) and familiarity with computerized medical records; ability to problem solve with critical thinking interpersonal communication and conflict management; Knowledge of maintaining an automated system of program-specific data to track suspense items such as project milestones progress reports funding accomplishments and compliance strategies; experience preparing materials needed to respond to correspondence and inquiries. NOTE: As a general rule education is not creditable above GS-5 for most positions covered by this standard; however graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed graduate level education which is DIRECTLY RELATED to the duties of the position and have submitted transcripts verifying my education.( transcripts required). OR

DRIVING REQUIREMENT: Incidental operators are employees other than those occupying a position officially classified as a motor vehicle operator who are required to operate a Government-owned or -leased motor vehicle to properly carry out their assigned duties. To qualify as an incidental operator an employee must possess a valid State license have a safe driving record pass a road test and demonstrate that he or she is medically qualified to operate the appropriate motor vehicle safely.


For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC