Program Support Assistant (OA)

Duties include but are not limited to:

• Prepares various reporting documents.
• Utilizing data obtained from a variety of sources the incumbent independently calculates/computes prepares and distributes various reports and special analyses or review for use by the hospital and service administrative staff and program officials assuring accuracy completeness and timeliness.
• Uses computer applications proficiently and manages hardware and software systems (including Microsoft Word Excel Outlook.)
• Provides primary support for service including coordinating communications for staff and patients/families; prioritizing messages and notifying staff appropriately for necessary action.
• Entering and retrieving patient/program data and assimilates reports.
• Manages inquiries and problem solves customer concerns refers to program official as appropriate.
• Clerical duties such as timekeeping faxing filing typing using computer applications coordinating meetings efficiently.
• Prepares minutes exercising independent judgement to determine important aspects for appropriate inclusion or deletion.
• Maintains confidentiality of sensitive information at all time in accordance with medical center policy directives and other applicable requirements.
• Assumes responsibilities for other duties when assigned or required to support the organizations mission.

Work Schedule: Monday - Friday 7:00 am - 3:30 pm or 7:30 am - 4:00 pm
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (OA)/PD07610A
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not Authorized.
an obligated service period and failure to complete the obligated service period may result in a debt for the unearned portion of the CSI.

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 07/13/2026.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience managing clerical and administrative support in an hospital or office setting; using various office software such as Word Excel and PowerPoint; creating and generating reports; coordinating planning and organizing administrative duties; preparing meeting agendas and minutes; communicating orally and in writing to internal and external customers; researching various publications manuals handbooks and policies; analyzing extracting tracking summarizing and compiling information for reporting and review; preparing correspondence; providing customers with consistent information according to established policies and procedures etc.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC