Program Support Assistant

Duties include but are not limited to:

• Manages critical administrative and clerical duties and coordinate administrative policies to assist customers with understanding and following State Home Per Diem Program processes regulations and understanding service policies.
• Establishes and continually reviews updates and develops administrative procedures that affect the orderly and efficient flow of work with the State Veterans Home the Medical Center and Veteran Patients and their family members to provide effective and efficient services.
• Searches external databases and requests eligibility information from VBA (VIS and VistA) Health Eligibility Center (HEC) and from Veterans in order to determine program eligibility.
• Interprets returned Veteran disability ratings for program status and participant member eligibility and creates file data containing pertinent information on the veteran administrative eligibility and the incumbent determines if there is sufficient evidence to approve administrative eligibility for a wide variety of covered medical conditions for State Home Per Diem Program.
• Manages their own day-to-day operations and is responsible for the input and maintenance of SHPD SVH and SharePoint records.
• Has a complete understanding of the SHPD program coverage codes currently in use their meaning and purpose to ensure all program records are properly set to prevent improper payments.
• Determines when a new application submission needs to be initiated will conducts daily review of veterans who are eligible to ensure whether Per diem payments are still to be paid.
• Prepares well-defined application notes when actions are affected available resources are insufficient to answer the callers inquiry and/or additional research is required to resolve assignments.
• Ensures the effectiveness or usefulness of system processes through data tracking and scrutiny.
• Performs studies of State Veteran Home information and data to generate a variety of reports for the overall Geriatrics and Extended Care management of State Home Per Diem programs.
• Determines if there is sufficient evidence to verify program eligibility among the different program and can advise which programs would best fit the patients needs based on experience and judgement requesting additional information when necessary to further resolution for customers.
• Receives and initiates telephone communications and emails with STATE VETERANS HOME (SVH) POC and VA clinical provider.
• Provides technical and professional expertise in interpreting and applying administrative eligibility and enrollment laws regulations and procedures related to matters involving the State Home Per Diem Program and the State Veteran Homes at large for the service.
• Makes formal determinations and issues formal decisions on applicants eligibility for State Home Per Diem Program benefits and makes appropriate entries in application processing databases to record eligibility and clinical status.

Work Schedule: Monday-Friday 8:00AM - 4:30PM
Compressed/Flexible: At Managements Discretion
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD149870
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/25/2026.

You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Experience performing administrative work that involves reviewing documentation interpreting program rules or eligibility requirements coordinating information with external partners and maintaining accurate records in automated systems. This experience may come from federal state healthcare social services benefits administration or similar structured program environments.. OR
• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond bachelors degree.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

Junior IC