Program Support Assistant

The duties of the Program Support Assistant includes but is not limited to:

• Provide Administrative Support to Patient Care Services (PCS)
• Maintain Administrative Records and Tracking Systems
• Coordinate Administrative Processes and Compliance Activities
• Support Education and Training Programs
• Manage Suspense Actions and Organizational Deadlines
• Coordinate Meetings and Committee Activities
• Prepare Administrative Correspondence and Reports
• Collect Validate and Analyze Program Data
• Support Performance Monitoring and Quality Improvement Efforts
• Provide Procurement and Resource Management Support
• Serve as a Contracting Officers Representative (COR)
• Deliver Customer Service and Organizational Liaison Support

Work Schedule: Monday - Friday. 7:30am to 4:00pm
Virtual: This is not a virtual position.
Position Description Title/PD#: Program Support Assistant/PD93149-A
Relocation/Recruitment Incentives: Not Authorized

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 11/06/2026.

INDIVIDUAL OCCUPATIONAL REQUIREMENTS
None

You may qualify based on your experience as described below:

GRADE DETERMINATION GS-06
Specialized Experience. One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Specialized experiences must meet all of the following:

1. Performing administrative and program support activities in a healthcare environment;
2. Supporting procurement and contract administration activities;
3. Tracking and maintaining records for recurring requirements deadlines deliverables invoices and action items; and
4. Using Microsoft Office applications (Excel Word Outlook and PowerPoint) to manage data maintain tracking systems and prepare reports and correspondence.

Preferred experiences: Contracting Officers Representative (COR)

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

NOTE: Your application will be verified against the information you provide on your resume documents and information supplied by your references. If you do not clearly describe your experience in your resume you will be rated ineligible. We cannot make assumptions about your work experience and skills.


Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing walking bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.