Program Supervisor

Department: Developmental Disabilities Division (DDD)
Reports To: Program Manager
Supervises: Service Supervisors and Direct Service Workers
Location: Big Island Hawaiʻi

Hawaiʻi Behavioral Health (HBH) is seeking a DDD Program Supervisor to support the Program Manager with the daily operations of the Developmental Disabilities Division (DDD) program on the Big Island.

This position supports onboarding training quality assurance service coordination employment services staff oversight and administrative compliance. The DDD Program Supervisor helps ensure high-quality service delivery adherence to Department of Health (DOH) and DDD requirements and consistent support for Service Supervisors Direct Service Workers (DSWs)/Community Service Specialists (CSSs) participants and their circle of support.

• Assist with DDD trainings

• Provide staffing support for the Big Island

• Address staffing coverage shortages

• Reinforce documentation standards and service quality

• Assist the Program Manager with applicant interviews

• Assist with matching clients to staff

• Coordinate shadowing and service initiation

• Support DSWs and Service Supervisors during new service starts

• Provide 1:1 refresher training in-person or virtually with staff as needed

• Continuously monitor utilization and schedule adherence

• Communicate with the team regarding schedule gaps absences and changes

• Provide monthly supervision to Service Supervisors

• Support performance correction and coaching

• Correspond regarding CentralReach utilization

• Assist with Sandata troubleshooting and training to ensure staff remain in compliance with Electronic Visit Verification (EVV) requirements

• Attend ISP meetings for new clients as needed

• Troubleshoot service issues with families and case managers

• Ensure contract compliance and quality assurance

• Troubleshoot workplace issues with employees and clients

• Track Discovery activities Job Development notes and coaching utilization

• Ensure compliance with Medicaid Waiver standards

• Maintain compliance with all HBH policies rules and regulations at all times

• Report any non-compliance immediately

• Perform other duties as assigned

• Must provide coverage or substitute as needed when DSWs are unable to work their scheduled shifts

• Bachelors degree from a nationally accredited university in social services or a related field required

• At least 1 year of experience working with individuals with developmental and/or intellectual disabilities

• Prior experience working with participants with significant social communication and behavioral needs

• Strong clinical skills with demonstrated excellence in problem-solving collaboration and teamwork

• Demonstrated ability to work effectively as part of a multidisciplinary treatment team

• Ability to lead and direct providers as well as give and receive instruction and direction

• Ability to respond effectively to the varied needs of providers participants and other multidisciplinary team members

• Excellent oral and written communication skills

• Proficiency in Microsoft Office Suite

• Ability to meet required health safety certification clearance and background-check requirements and maintain required certifications and clearances

• Ability to meet all required vehicle insurance registration and safety requirements

• Must have reliable transportation and be willing to travel to all service locations

• Organized motivated committed and self-directed

• Demonstrates a positive attitude toward the services provided

• Dependable attendance with the ability to follow through on assigned responsibilities

Physical and environmental requirements may vary depending on participant needs and service location. The following activities may be required in certain circumstances but may not be applicable on a daily basis

• Observe hear and respond appropriately to participant needs

• Recognize and respond to the cognitive social and physical needs of participants

• Frequently stand sit and walk throughout the workday

• Stop kneel bend at the waist and reach as needed

• Handle the responsibilities and routine stress associated with providing services

• Lift up to 50 lbs. and carry a distance of 15 meters without stopping within 20 seconds or less when required

• Work in both indoor and outdoor environmental conditions

About Hawaii Behavioral Health:

Hawaii Behavioral Health was founded in 1993 to serve Hawaiis youth and families through behavioral educational and social health services. Our service has expanded over the years to include paraprofessional support behavioral health intervention early intervention programs psychological assessments individual and family therapy intensive home-based services therapeutic foster care and parent training. Our team of professionals remains dedicated to providing the highest quality of service for nurturing a child emotionally intellectually physically and spiritually. Join our team and further our mission to improve the health and well-being of children and families in Hawaii.

Hawaii Behavioral Health is an Equal Opportunity Employer. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.

HBH staff are committed to cultural competence. Cultural competence is the ability of individuals and systems to respond respectfully and effectively to people of all cultures classes races ethnic backgrounds sexual orientations ability statuses and faiths or religions in a manner that recognizes affirms and values the work of individuals families tribes and communities and protects and preserves the dignity of each. Cultural competence is a continuous process of learning about the differences of others and integrating their unique strengths and perspectives into our lives.

At Hawaii Behavioral Health we believe each child and individual has a special gift to offer each family has its own unique strength to build upon and each person who struggles with emotional or mental health challenges can find hope for a better life. Our legacy evolves each and every day as we work together as a team in the lives of the children individuals and families we serve.

Aohe hana nui ka aluia No task is too big when done together...

Our History:Hawaii Behavioral Health was created in 1993 to meet the needs of Hawaiis children adults and families.

Our Mission:To improve the health and well-being of the clients we serve and their families by demonstrating excellence in delivery of social education and behavioral health services. Our team of dedicated staff lives our mission.

Our Vision:To develop a system of integrated services to meet the needs of Hawaii through innovative culturally relevant and best practices.

Our Values:Dedication Excellence Fortitude Compassion Individual & Family Centered Empowerment

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